At a Glance
- Tasks: Lead a friendly reception team and ensure top-notch service for our residents and guests.
- Company: Join a vibrant company enhancing retirement living with style and exceptional service.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts at restaurants nationwide.
- Other info: Flexible shifts, excellent career growth, and a supportive team environment await you.
- Why this job: Make a real difference in people's lives while creating memorable experiences.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
As our Reception Supervisor you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centred and involves regular and diverse communication with both colleagues and owners. Reporting into the General Manager, Audley's Reception Supervisors are responsible for managing the reception area and are the first line of support for all our owners and guests. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You'll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
Ideal Candidate
- Experience in dealing with customers on a regular basis with the ability to influence and liaise with people at all levels.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- Have a good working knowledge of the local area and facilities available offsite.
- Have strong attention to detail and ability to work under pressure.
- Be hands on and have a flexible approach to daily duties and shift patterns.
- Be punctual, warm and courteous and promote team spirit.
- Be self-motivated and driven by standards.
- Have excellent organisation skills with the ability to prioritise and produce creative solutions.
- Excellent cash handling skills.
In Return You Will Receive
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more...
AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Reception Supervisor in High Wycombe employer: Audley Villages
At AEM Living, we pride ourselves on creating vibrant communities that enhance the lives of our residents and their families. As a Reception Supervisor, you will be part of a supportive and dynamic team dedicated to delivering exceptional service in a warm and friendly environment. With competitive salaries, generous holiday allowances, and excellent opportunities for personal and professional growth, AEM Living is an outstanding employer committed to fostering a culture of inclusivity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in High Wycombe
✨Tip Number 1
Get to know the company! Research Audley Villages, Elysian Residences, and Mayfield Villages. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing exceptional service, think of examples from your past experiences where you've gone above and beyond for customers. This will help you shine when discussing your suitability for the Reception Supervisor position.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work there, plus it might just give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining our fantastic team at Audley.
We think you need these skills to ace Reception Supervisor in High Wycombe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to create a warm and friendly atmosphere for customers, just like we do at our villages.
Be Specific About Your Experience:When detailing your past roles, be specific about your responsibilities and achievements. Mention any instances where you managed complaints or resolved issues effectively, as this is key for the Reception Supervisor role.
Demonstrate Team Spirit:We love a team player! Share examples of how you've worked collaboratively with colleagues and helped them develop in their roles. This shows us you're not just about individual success but also about lifting others up.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at Audley Villages
✨Know the Company Inside Out
Before your interview, take some time to research Audley Villages and their brands. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Reception Supervisor, you'll be the face of the company. Prepare examples from your past experiences where you've provided exceptional customer service or resolved complaints. Highlight your ability to communicate warmly and effectively with both guests and colleagues.
✨Demonstrate Leadership Qualities
Since this role involves managing a team, think about times when you've successfully delegated tasks or helped others develop their skills. Be ready to discuss your leadership style and how you can inspire a warm and efficient team atmosphere.
✨Be Ready for Scenario Questions
Expect to be asked how you'd handle specific situations, like a difficult guest or a busy shift. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will show that you're prepared for the challenges of the role.
