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- Tasks: Deliver exceptional customer service and manage bookings at a vibrant retirement village.
- Company: Leading retirement village company in the UK with a focus on community.
- Benefits: Competitive salary, discounts, and a company pension scheme.
- Why this job: Join a friendly team and enhance the guest experience in a rewarding environment.
- Qualifications: Strong customer service skills and local knowledge preferred.
- Other info: Part-time role with flexible evening and weekend hours.
The predicted salary is between 13000 - 16000 £ per year.
A leading retirement village company in the UK seeks a Receptionist to provide high-quality service to customers.
Responsibilities include:
- Managing customer interactions
- Handling bookings
- Contributing to hospitality events
The ideal candidate will have:
- Strong customer service skills
- Experience with complaints
- Local knowledge
This part-time role offers a competitive salary alongside various perks such as discounts and a company pension scheme.
Guest Experience Host – Part Time (Evenings & Weekends) employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Host – Part Time (Evenings & Weekends)
✨Tip Number 1
Make sure to showcase your customer service skills during interviews. We want to hear about your experiences handling complaints and how you’ve gone above and beyond for customers in the past.
✨Tip Number 2
Research the retirement village company before your interview. Knowing their values and what they offer can help us tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We all know that nerves can kick in, so being prepared will help you feel more confident when discussing your local knowledge and hospitality experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re always on the lookout for passionate individuals who want to enhance guest experiences.
We think you need these skills to ace Guest Experience Host – Part Time (Evenings & Weekends)
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled interactions and complaints in the past, so share specific examples that showcase your skills!
Local Knowledge is Key: Since this role involves interacting with customers in a retirement village, let us know about your local knowledge! Mention any relevant insights or experiences that could enhance the guest experience.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to match the job description. Highlight your relevant experience and why you’re a great fit for the Guest Experience Host role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Audley Villages
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share specific examples of how you've handled complaints or difficult situations in the past. This will show that you can provide the high-quality service they’re looking for.
✨Familiarise Yourself with the Company
Do a bit of research on the retirement village company. Understand their values, mission, and what makes them stand out in the industry. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Role-Play Scenarios
Since this role involves managing customer interactions, be prepared for potential role-play scenarios during the interview. Practise responding to common customer queries or complaints, as this will showcase your ability to think on your feet and handle real-life situations.
✨Show Off Your Local Knowledge
Having local knowledge is a big plus for this position. Be ready to discuss local attractions, events, or services that could enhance the guest experience. This will not only impress the interviewers but also highlight your commitment to providing exceptional service.
