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- Tasks: Lead a vibrant team to deliver exceptional service in a stylish retirement village.
- Company: Audley creates stunning villages that enhance the lives of residents and their families.
- Benefits: Enjoy a competitive salary, 33 days holiday, and discounts at luxury restaurants nationwide.
- Why this job: Join a forward-thinking company that values customer service and team development.
- Qualifications: Experience in a similar role at a 4* or 5* establishment is essential.
- Other info: We celebrate diversity and are committed to equal opportunities for all.
The predicted salary is between 43200 - 72000 £ per year.
This role is ideal for someone looking for their next step with a strong operations background!
We are looking for someone with Deputy General Manager Experience to be based at our newly opened village in Henley Upon Thames.
At Audley we develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. We offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. It\’s retirement, but not as the UK has known it.
The Deputy General Manager is responsible for the delivery of exceptional customer service to Audley property owners and external customers visiting on site. They are responsible for the leadership of the village team including recruitment, development and engagement so they can deliver our care and hospitality services, ultimately to drive the commercial profitability of the village.
The Ideal Candidate:
- Previous experience in a similar role in a 4* or 5* establishment is a must
- Natural leader and commercially astute, with strong organisational and problem-solving skills.
- Passionate about customer service using a genuine and approachable manner.
- Confident communicator with the ability to lead and develop a team of approximately 50 employees and influence across all areas of the business.
- Hands on approach and take proactive role with departmental managers in order to identify and support needs at all levels.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 33 days holiday (inclusive bank holidays)
- Bonus
- Bupa Private Medical
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme and a lot more
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer.We arecommitted to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin,sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also DE&Ipolicy/statement
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Deputy General Manager (Reading) employer: Audley Villages
Contact Detail:
Audley Villages Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager (Reading)
✨Tip Number 1
Familiarise yourself with Audley's values and mission. Understanding what makes their villages unique will help you align your experience and passion for customer service with their vision, making you a more appealing candidate.
✨Tip Number 2
Network within the hospitality and operations sectors. Attend industry events or connect with current or former employees on LinkedIn to gain insights into the company culture and expectations for the Deputy General Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in previous roles. Highlight your problem-solving skills and ability to enhance customer service, as these are key aspects of the position you're applying for.
✨Tip Number 4
Research the local area of Henley Upon Thames and understand the community's needs. This knowledge can help you demonstrate your commitment to enhancing the lives of the property owners and their families during the interview process.
We think you need these skills to ace Deputy General Manager (Reading)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in operations and leadership roles, particularly in 4* or 5* establishments. Use specific examples that demonstrate your ability to enhance customer service and manage teams effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your hands-on approach to leadership. Mention how your skills align with the responsibilities of the Deputy General Manager role and why you are excited about working at Audley.
Showcase Relevant Experience: When detailing your previous roles, focus on your achievements in team development, problem-solving, and driving commercial profitability. Use metrics where possible to quantify your impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Audley Villages
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on recruitment, development, and engagement strategies that have driven results.
✨Emphasise Customer Service Passion
This role is all about exceptional customer service. Be ready to discuss your approach to customer satisfaction and share specific instances where you went above and beyond to enhance the experience for clients or customers.
✨Demonstrate Problem-Solving Abilities
With strong organisational skills being a key requirement, think of scenarios where you've effectively solved problems in a fast-paced environment. Highlight your proactive approach and how it positively impacted your previous workplace.
✨Prepare for Team Dynamics Questions
Expect questions about team dynamics and how you influence across various departments. Prepare to discuss your hands-on approach and how you support departmental managers to ensure a cohesive working environment.