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For Companies At a Glance
- Tasks: Design and sell personalised trips, providing exceptional service to clients.
- Company: Audley Travel creates unique travel experiences and fosters a supportive community.
- Benefits: Enjoy hybrid working, 25-30 days holiday, health cash plan, and discounted trips.
- Why this job: Join a dynamic team passionate about travel and creating unforgettable journeys.
- Qualifications: Passion for travel, customer service experience, and strong communication skills required.
- Other info: Work in a fast-paced environment with flexible hours and a supportive culture.
The predicted salary is between 29800 - 33800 £ per year.
Job Details: Country Specialist – Middle East
Full details of the job.
Vacancy No: VN806
Advert
Audley Travel is hiring new Travel Sales Specialists – a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Egypt, Morocco, Jordan or Oman, please get in touch as we would love to hear from you!
About us
At Audley Travel, we turn careers into adventures. We\’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship.
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions.
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated.
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHAs), suppliers as well as our Product team.
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast-paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much as planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person.
- A confident, articulate and effective communicator with the ability to convey expertise to clients.
- Confident user of Office365 suite of products.
- Strong interpersonal skills with the ability to influence.
What you’ll get in return:
- Holiday – 25 days rising to 30 days with length of service.
- Hybrid working.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it\’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country: United Kingdom
Location: Hybrid; London; Witney
Salary: Commission guaranteed with total salary of £29,800 – £33,800+ in year one.
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Travel Sales Specialist - Middle East employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Specialist - Middle East
✨Tip Number 1
Familiarise yourself with the Middle East travel landscape. Research popular destinations like Egypt, Morocco, Jordan, and Oman, and be prepared to share your personal experiences or insights during interviews. This will demonstrate your passion for travel and your expertise in the region.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. Focus on how to effectively communicate with clients over the phone or video calls, as this is a key part of the role. Being confident and articulate will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Audley Travel. They can provide valuable insights into the company culture and expectations for the Travel Sales Specialist role. Use platforms like LinkedIn to connect and ask for informational interviews.
✨Tip Number 4
Prepare to discuss how you would handle various customer service scenarios. Think about how you would manage client expectations, resolve issues, and upsell products. Showing that you can think on your feet will impress interviewers.
We think you need these skills to ace Travel Sales Specialist - Middle East
Some tips for your application 🫡
Highlight Your Travel Experience: Make sure to emphasise any personal travel experiences, especially in Egypt, Morocco, Jordan, or Oman. Share specific stories that showcase your passion for travel and how they relate to the role.
Tailor Your CV: Customise your CV to reflect skills relevant to a sales environment and customer service. Include any experience in fast-paced settings and highlight your ability to build relationships with clients.
Craft a Compelling Cover Letter: Write a cover letter that conveys your enthusiasm for the role and the company. Discuss why you want to work at Audley Travel and how your background aligns with their mission of creating unique travel experiences.
Showcase Communication Skills: In your application, demonstrate your communication skills. Mention any experience leading conversations over video, phone, or in person, as this is crucial for the role of a Travel Sales Specialist.
How to prepare for a job interview at Audley Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences from your travels, especially in the Middle East, and how they have shaped your understanding of different cultures. This will demonstrate your genuine interest in the role and the company.
✨Prepare for Sales Scenarios
Since the role involves sales, be ready to discuss your previous sales experiences. Prepare examples of how you've successfully converted inquiries into bookings or upsold products. Practising common sales scenarios can help you articulate your approach effectively.
✨Know the Company and Its Products
Research Audley Travel thoroughly before the interview. Familiarise yourself with their offerings, values, and recent news. Being knowledgeable about the company will allow you to tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Strong Communication Skills
As a Travel Sales Specialist, effective communication is key. During the interview, focus on articulating your thoughts clearly and confidently. You might also want to practice leading a mock sales conversation to showcase your ability to engage clients over various platforms.
