At a Glance
- Tasks: Plan bespoke trips for clients and guide them from start to finish.
- Company: Join Audley Travel, a leader in crafting personalised travel experiences for over 25 years.
- Benefits: Enjoy flexible work options, generous holiday, health benefits, and discounted travel for you and your loved ones.
- Other info: Participate in exciting training trips to destinations like Japan and Italy!
- Why this job: Turn your passion for travel into a rewarding career while making unforgettable memories for others.
- Qualifications: Sales and customer service experience is preferred; strong communication skills are essential.
The predicted salary is between 24800 - 27600 € per year.
Job Details: Country Specialist - Canada
Full details of the job.
Vacancy
Vacancy No VN1079
Advert
Audley Travel is hiring new Travel Sales Specialists - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Canada, please get in touch as we would love to hear from you! If successful, we are considering new Travel Sales Specialists to join us at the beginning of June 2026.
About us
At Audley Travel, we turn careers into adventures. We\\\'re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.
Discover the Audley Way here!
We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person
- A confident, articulate and effective communicator with the ability to convey expertise to clients
- Confident user of Office365 suite of products
- Strong interpersonal skills with the ability to influence
What you’ll get in return
- Holiday - 25 days rising to 30 days with length of service
- Hybrid working
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform–a reward scheme that gives you discounts and cashback with hundreds of retailers
- Sabbatical leave
- Long service awards
We believe it\\\'s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country
Country United Kingdom
Location
Location Hybrid; London; Witney
Salary Commission guaranteed with total salary of £30,400 - £34,500+ in year one
Travel Sales Specialist - Canada employer: Audley Travel
At Audley Travel, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Travel Sales Specialist, you'll enjoy incredible training opportunities, including educational trips to your destination of expertise, alongside a competitive salary and comprehensive benefits package. With a strong emphasis on employee growth, flexible working options, and a commitment to community engagement, Audley Travel is the perfect place for passionate individuals looking to turn their love for travel into a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Sales Specialist - Canada
✨Tip Number 1
Familiarise yourself with Canada and its diverse travel offerings. Research popular destinations, cultural experiences, and unique activities that you can recommend to clients. This knowledge will help you stand out during interviews and demonstrate your passion for travel.
✨Tip Number 2
Practice your sales pitch! Since this role involves hitting sales targets, prepare a mock sales conversation where you guide a client through planning their trip. This will not only boost your confidence but also showcase your customer service skills during the interview process.
✨Tip Number 3
Network with current or former employees of Audley Travel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Prepare thoughtful questions to ask during your interview. Inquire about the training process, familiarisation trips, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Travel Sales Specialist - Canada
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in travel sales and customer service. Emphasise any previous roles where you've planned trips or engaged with clients, especially if it relates to Canada.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for travel and your knowledge of Canada. Mention specific experiences that demonstrate your ability to create personalised travel experiences for clients.
Highlight Communication Skills:Since effective communication is key in this role, provide examples in your application that illustrate your verbal and written communication skills. This could include past experiences where you successfully guided clients or resolved issues.
Show Enthusiasm for the Role:In your application, express your excitement about the opportunity to work with Audley Travel. Mention how their values align with your own and why you are particularly drawn to the Travel Sales Specialist position.
How to prepare for a job interview at Audley Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences and how they have shaped your understanding of different cultures, especially in Canada. This will demonstrate your genuine interest in the role and the company.
✨Prepare for Client Scenarios
Anticipate questions about how you would handle various client interactions. Think of examples where you've successfully managed customer relationships or resolved issues. This will showcase your customer service skills and ability to create dream holidays for clients.
✨Know the Destination Inside Out
Research Canada thoroughly, including popular destinations, cultural nuances, and travel tips. Being knowledgeable will not only impress the interviewers but also help you answer questions confidently and provide valuable insights to potential clients.
✨Practice Effective Communication
Since the role requires strong verbal and written communication skills, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend or in front of a mirror to build confidence and ensure you convey your ideas effectively.
