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For Companies At a Glance
- Tasks: Issue airline tickets accurately and manage the Ticketing Helpdesk.
- Company: Join Audley Travel, an award-winning tour operator passionate about tailor-made travel.
- Benefits: Enjoy 25-30 days holiday, health cash plan, and exclusive travel discounts.
- Why this job: Be part of a dynamic team making meaningful travel experiences for clients worldwide.
- Qualifications: Experience with GDS ticketing, excellent attention to detail, and strong communication skills.
- Other info: Flexible remote work options and opportunities for career growth in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Seniority level
Associate
Employment type
Full‑time
Location
Remote (UK) or Witney office, Oxfordshire
Overview
Audley Travel is a leading tour operator that specialises in tailor‑made travel across more than 80 countries. We value passionate, detail‑oriented professionals who help our clients create memorable journeys.
The Senior Ticketer will efficiently issue airline tickets, manage the ticketing helpdesk, support airline queues on a rota basis, mentor new starters, deputise for the Flight Operations Manager and Ticketing Supervisor, and identify opportunities to minimise penalties and maximise savings.
Key responsibilities
- Issuing published fares in the GDS ensuring all names and flights match the booking and that all fare‑rule parameters are met.
- Issuing fares using instant ticketing or building fares manually in the GDS, ensuring all names and flights match the booking and that all fare‑rule parameters are met.
- Identifying where cost savings can be made through more intelligent ticketing or by using different contracts.
- Reading airline contracts and understanding the terminology associated with fare rules.
- Managing the airline queues, understanding the actions required and clearly communicating the message and implications to sales teams in a timely manner, meeting any deadlines set by airlines.
- Manning the ticketing helpdesk, prioritising and processing reissues, refunds, upgrades and all other associated ticketing queries, ensuring all queries are dealt with correctly and within set time frames.
- Checking work produced by other ticketers.
- Always achieving and sustaining targets set by your Ticketing Supervisor.
- Advising and supporting others in the team with ticketing queries when necessary.
- Maintaining a high level of productivity in all aspects of ticketing tasks.
About you
- Previous experience issuing tickets using Galileo or another GDS.
- Demonstrated excellent attention to detail and experience working in the travel industry.
- Proven ability to meet deadlines and manage time effectively.
- Proven track record of making savings and minimising errors.
- Highly organised.
- Excellent attention to detail.
- Very good communicator at all levels within a business.
- Flexible and willing to turn hand to any reasonable task.
- Positive and professional manner.
- Good understanding of Microsoft Word, Excel and Outlook.
- Good geographical knowledge.
What you’ll get in return
- Holiday – 25 days rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan – money back for everyday healthcare costs (including optical, dental, medical, prescriptions, physio) and access to medical and wellbeing resources such as GP services, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips for you and your friends & family and exclusive access to staff travel discount websites.
- WellHub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
Employment and compensation
Salary will be based on your skills, experience and location. Detailed figures will be discussed with the recruiter during the interview process.
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Senior Ticketer employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Ticketer
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Audley Travel. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Senior Ticketer.
✨Tip Number 2
Prepare for the interview by brushing up on your GDS knowledge. Make sure you can talk confidently about ticketing processes and how you've saved costs in previous roles. We love seeing candidates who can demonstrate their expertise!
✨Tip Number 3
Show off your passion for travel! Share your own travel experiences during the interview. It’s a great way to connect with the team and show that you understand the importance of meaningful travel experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Audley Travel family.
We think you need these skills to ace Senior Ticketer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ticketing experience, especially with GDS systems like Galileo, and any achievements that showcase your attention to detail.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about travel and how your background makes you a great fit for the Senior Ticketer role. Be sure to mention your ability to manage time effectively and make cost savings.
Showcase Your Communication Skills: Since this role involves liaising with various teams, demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully communicated complex information in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Audley Travel
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of Galileo or any other GDS you’ve used. Be ready to discuss specific scenarios where you’ve issued tickets, handled fare rules, or made cost savings. This will show that you’re not just familiar with the system but can also use it effectively in real-world situations.
✨Show Off Your Attention to Detail
As a Senior Ticketer, attention to detail is crucial. Prepare examples of how you've caught errors in ticketing or improved processes in your previous roles. Highlighting these experiences will demonstrate your ability to maintain high standards and minimise mistakes.
✨Communicate Clearly and Confidently
You’ll need to liaise with various teams, so practice articulating your thoughts clearly. Think about how you would explain complex ticketing issues to someone without a technical background. Good communication skills can set you apart from other candidates.
✨Be Ready to Discuss Team Dynamics
Since you may assist in training new starters and managing the helpdesk, be prepared to talk about your experience working in teams. Share examples of how you’ve supported colleagues or contributed to a positive team environment. This shows you’re a team player who can step up when needed.
