At a Glance
- Tasks: Provide tech support and resolve issues for Audley’s technology services.
- Company: Join Audley Travel, where careers turn into adventures in a supportive community.
- Benefits: Enjoy flexible hybrid working, generous holidays, health plans, and travel discounts.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Combine your passion for travel with tech support to create unforgettable journeys.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 and networking.
The predicted salary is between 30000 - 40000 € per year.
At Audley Travel, we turn careers into adventures. We are dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.
The Role
As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes:
- end-user devices
- infrastructure services
- local and wide area networking
- business applications
- cloud hosted services
- mobile devices
- cyber security
- other technologies as required
The Technology Support Analyst ensures the Technology department meets the agreed service levels, follows Audley Technology processes, and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordinate Major Incidents and provide communication to relevant stakeholders.
This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.
Key Responsibilities
- Provide end user support and technical issue resolution for Audley’s Technology services.
- Ensure the Technology department meets the agreed service levels.
- Provide effective and efficient 1st & 2nd technical line support to internal customers and support the Service Delivery Manager.
- Follow Audley Technology processes and actively contribute to the knowledgebase for Technology use and for internal customers’ self-service.
- Help coordinate Major Incidents and provide communication to relevant stakeholders.
About you
You will bring expertise in delivering 1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment.
Additional experience required:
- Working within an ITIL framework
- Entry level administration of Microsoft 365 environments
- End user Active Directory administration
- Troubleshoot basic networking issues: DNS, DHCP and TCP/IP
Experience and knowledge of the following is desirable:
- PowerShell Scripting
- Networking concepts & protocols
- Windows Server Administration
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.
There’s more:
- 25 days of holidays rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
- Sabbatical leave
- Long service awards
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Seniority level: Associate
Employment type: Full-time
Job Function: Information Technology
Industries: Travel Arrangements
Technology Support Analyst in London employer: Audley Travel
At Audley Travel, we transform careers into adventures by fostering a dynamic and inclusive work environment that prioritises employee development and well-being. As a Technology Support Analyst, you will benefit from competitive salaries, generous holiday allowances, and unique perks such as discounted travel opportunities and a comprehensive health cash plan, all while being part of a supportive community that values flexibility and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Audley Travel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with end-user support, Microsoft 365, and basic networking issues. We want to see your passion for tech!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled technical issues in the past. Audley loves candidates who can think on their feet and provide great customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Audley Travel team. Let’s make those travel dreams come true together!
We think you need these skills to ace Technology Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technology Support Analyst role. Highlight your experience with end-user support, Microsoft 365, and any relevant ITIL knowledge. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for technology and travel, and explain why you’re excited about joining Audley Travel. Let us know how you can contribute to our supportive community.
Showcase Your Technical Skills:In your application, don’t forget to mention your technical skills, especially around troubleshooting networking issues and using PowerShell. We love seeing candidates who are proactive about their tech expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Audley!
How to prepare for a job interview at Audley Travel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Microsoft 365, Active Directory, and basic networking concepts. Being able to discuss these confidently will show that you're ready to tackle the role head-on.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to provide effective support and handle major incidents.
✨Understand Audley’s Culture
Familiarise yourself with Audley Travel's values and culture. They prioritise development and inclusivity, so be ready to discuss how you can contribute to their supportive community and how your passion for travel aligns with their mission.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the tools they use for support or how they handle major incidents. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
