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- Tasks: Lead multi-channel marketing campaigns to boost client retention and engagement.
- Company: Join a dynamic team at Audley, committed to employee well-being and flexibility.
- Benefits: Enjoy 25-30 days holiday, private medical insurance, and exclusive travel discounts.
- Why this job: Make a real impact by driving measurable results in a fast-paced environment.
- Qualifications: Experience in campaign management and team leadership in global organisations.
- Other info: Hybrid working model with opportunities for personal and professional growth.
The predicted salary is between 45000 - 55000 £ per year.
As Campaign Manager, you will lead the planning, execution and optimisation of audience‑led, multi‑channel marketing campaigns, driving performance through insight and analysis. Working closely with global marketing teams, Product, Sales and wider stakeholders, you will deliver coordinated, impactful messaging that reaches the right audience at the right time to maximise engagement and commercial results.
Key responsibilities
- Develop and maintain quarterly communication plan focused on client retention and new client acquisition, which incorporates sales data, capacity, company news, commercial priorities, audience insight, competitor analysis and market intent indicators.
- Define and execute profitable multi‑channel campaigns to drive customer engagement, brand affinity and awareness, and generate qualified enquiries. Channel execution may include: Owned media (email, web, direct mail, social media), Digital or in‑person events and exhibitions, Online and offline advertising.
- Establish planning and measurement strategies, including the definition of key performance metrics to track and identify new customer acquisition, customer retention and maintain optimal Cost of Sale targets.
- Act as the central point of coordination for campaign activity, managing timelines, approvals, and dependencies across teams and markets.
- Monitor campaign performance across all channels, analysing results against targets and sharing actionable insights.
- In collaboration with Brand strategy, support all campaigns with a brand awareness orientation including measurement and look back analysis process to determine efficacy of campaigns.
- Responsible for the productivity and efficiency of the team through consistent management of performance, regular feedback and coaching.
- Conduct 1‑2‑1s and quarterly performance reviews with individual team members to provide support and identify development/training needs.
- Set and review objectives for team and create development plans.
About you
You’ll be an experienced Campaign Manager with a background in global organisations, delivering coordinated campaigns that drive measurable results. You will also have experience leading teams and balancing priorities in a fast‑paced environment.
Other key experience needed
- Experience in coordinating projects that involve multiple managers and stakeholders.
- Ability to motivate, engage and inspire team members.
- Communicates plans and expectations clearly to others.
- Highly organized with excellent project management skills, capable of managing several major projects simultaneously.
- Ability to maintain a high level of attention to detail at all times including during busy periods.
- Ability to critically assess strategy and plans as well as specific aspects such as design, photography and copy.
- Thorough knowledge of print and digital media channels and associated production and development methods.
- Thorough understanding of appropriate KPIs and reporting techniques.
- Fluent in CRM and audience management tools, with experience using data to inform segmentation and targeting.
- Able to interpret audience insights and apply them to create more relevant, tailored and impactful campaigns.
- Passionate about delivering communications that reflect customer interests, motivations, and travel preferences.
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office‑based for a minimum of 3 days per week.
Benefits
- Discretionary annual bonus plan
- Holiday - 25 days rising to 30 days with length of service
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Private Medical Insurance and access to Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
Retention Campaigns Manager in London employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retention Campaigns Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Campaign Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Get your personal brand sorted! Make sure your LinkedIn profile is up-to-date and showcases your campaign management skills. Share relevant content and engage with others in the field to boost your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to campaign management. Think about your past experiences and how they align with the job description. We want you to shine when it comes to discussing your strategies and successes!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in retention campaigns.
We think you need these skills to ace Retention Campaigns Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing multi-channel campaigns. We want to see how your skills align with our focus on audience engagement and retention.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of successful campaigns you've led. Use metrics to demonstrate how you drove performance and engagement, as we love data-driven results!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that, especially when discussing your project management skills.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Audley Travel
✨Know Your Campaigns Inside Out
Before the interview, make sure you’re well-versed in the types of campaigns you’ve managed. Be ready to discuss specific examples where you’ve driven engagement and results, especially in multi-channel settings. This will show your potential employer that you can hit the ground running.
✨Showcase Your Analytical Skills
Since the role involves a lot of data analysis, prepare to talk about how you've used insights to optimise campaigns in the past. Bring examples of key performance metrics you’ve tracked and how they influenced your strategies. This will demonstrate your ability to make data-driven decisions.
✨Demonstrate Team Leadership
As a Campaign Manager, you’ll need to inspire and lead a team. Think of instances where you’ve motivated your team or resolved conflicts. Be ready to share your approach to conducting performance reviews and how you support team development. This will highlight your leadership style.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to campaign management. Prepare to discuss how you would handle tight deadlines, coordinate with multiple stakeholders, or adapt strategies based on audience insights. This will showcase your problem-solving skills and adaptability.