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- Tasks: Manage lead allocation for the Global Travel team and support travel advisors.
- Company: Audley Travel crafts personalised journeys, creating unforgettable memories for over 25 years.
- Benefits: Enjoy flexible hybrid work, health cash plan, 25-30 days holiday, and discounted trips.
- Why this job: Join a passionate team, make impactful decisions, and thrive in a dynamic travel environment.
- Qualifications: Strong organisation, communication skills, and proficiency in Office 365 are essential.
- Other info: Opportunity for career growth in a diverse and inclusive workplace.
The predicted salary is between 21500 - 24500 £ per year.
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Join to apply for the Lead Allocator – Global Travel Team role at Audley Travel
This range is provided by Audley Travel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Audley Travel
Join Audley Travel and become our next Lead Allocator within the Global Travel Team. If you\’re passionate about travel and have strong organisation and planning skills, we would love to hear from you!
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our clients unique way of seeing the world. For over 25 years, we\’ve been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
Role Highlights
Lead Allocation:
- Your main responsibility will be managing the Internal CRM trip and lead queue for the Global Travel team and allocating new enquiries to the Global Travel Advisors.
- Ensuring that each lead is assigned to the right person at the right time by utilising the department lead tracker and input from Global Travel Managers.
- Working autonomously in the role you will be responsible for overall decision-making, with the support and guidance from Global Travel Managers.
Communication & Administrative Support:
- Collaborating closely with Global Travel Managers to understand team capacity and availability, and to provide timely updates on lead allocation challenges and opportunities.
- Highlighting any capacity issues early and communicating them to the GTT management team for decision-making.
- Cross-functional communication with Marketing, Administration, Client Experience, and Trade teams, as necessary.
- Providing administrative support to Global Travel Managers during periods of lower lead volumes, primarily related to team capacity and planning.
It Would be Great If
- You have strong organisation and planning skills and are capable of multitasking and prioritising effectively.
- You possess excellent communication skills across various channels and are a confident decision maker.
- You have the ability to work in an agile environment, supporting team objectives with administrative tasks.
- You have good time management skills, understanding time boxing and prioritising tasks to maximise individual and team productivity.
- You are calm under pressure with a resilient approach, particularly during periods of increased demand.
- You have a good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook.
- You embody the Audley values of being positive, being the difference, being one team and being passionate about travel.
What\’s In It For You
This role is located in our Witney, Oxfordshire office or our Shepherd\’s Bush, London office
Salary range of £25,000-£28,000 dependent on experience
️ ???? Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
Holiday – 25 days rising to 30 days with length of service
A day off for your birthday
A day off for volunteering to support a charity, local support group or community work of your choice
Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office
Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers
Enhanced family leave & pension scheme
️ Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
Long service awards & sabbatical leave
The Interview Process
Our interview process involves 3 main stages:
- One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called HireVue. This provides an opportunity for you to answer some questions to help us explore your application further.
- A follow-up call with a recruiter to discuss next steps and share further details on the role.
- The last and final stage is an interview with two of our Regional Sales Managers from the hiring team.
- Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment process.
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there\’s anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
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Lead Allocator - Global Travel Team employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Allocator - Global Travel Team
✨Tip Number 1
Familiarise yourself with Audley Travel's values and mission. During your interactions, whether in interviews or informal chats, demonstrate how your personal values align with theirs, especially around being positive and passionate about travel.
✨Tip Number 2
Prepare to discuss your organisational and planning skills in detail. Think of specific examples where you've successfully managed multiple tasks or projects, as this will show your ability to thrive in a fast-paced environment.
✨Tip Number 3
Research the latest trends in the travel industry and be ready to share your insights. This will not only showcase your passion for travel but also your proactive approach to understanding the market, which is crucial for the Lead Allocator role.
✨Tip Number 4
Practice your communication skills, particularly in cross-functional scenarios. Be prepared to discuss how you would collaborate with different teams, as effective communication is key to managing lead allocation and supporting Global Travel Managers.
We think you need these skills to ace Lead Allocator - Global Travel Team
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Lead Allocator role. Emphasise your organisational and planning abilities, as well as any experience in travel or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and your understanding of the role. Mention specific examples of how your skills can contribute to the Global Travel Team at Audley Travel.
Highlight Relevant Skills: In your application, clearly outline your communication skills, decision-making abilities, and experience with Office 365. These are key attributes for the Lead Allocator position.
Prepare for the Interview Process: Familiarise yourself with the interview stages mentioned in the job description. Be ready to discuss your application in detail and prepare thoughtful questions to ask during your follow-up call with the recruiter.
How to prepare for a job interview at Audley Travel
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or trips that have shaped your perspective, as this aligns with Audley Travel's values and mission.
✨Demonstrate Strong Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise effectively, especially in high-pressure situations, as this is crucial for the Lead Allocator role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly. Since the role involves cross-functional communication, showcasing your ability to convey information effectively will be key to impressing the interviewers.
✨Familiarise Yourself with Office 365
Brush up on your skills with Office 365 tools like Excel and SharePoint. Be ready to discuss how you’ve used these tools in previous roles, as they are essential for managing leads and administrative tasks in this position.
