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- Tasks: Provide end-user support and resolve technical issues across various technologies.
- Company: A leading travel service provider in the UK with a focus on diversity and employee wellbeing.
- Benefits: Flexible hybrid working, health plans, holidays, and sabbatical leave.
- Why this job: Join a dynamic team and make a difference in tech support for travellers.
- Qualifications: Experience in 1st and 2nd line support, knowledge of ITIL, Microsoft 365, and networking.
The predicted salary is between 30000 - 42000 £ per year.
A travel service provider in the United Kingdom is seeking a Technology Support Analyst to provide end-user support and resolve technical issues for various technologies. The ideal candidate will have experience with 1st and 2nd line support, and knowledge of ITIL frameworks, Microsoft 365, and basic networking.
The role allows for hybrid working with flexible arrangements, including benefits like health plans, holidays, and sabbatical leave. A commitment to diversity and employee wellbeing is a strong focal point of the company.
Hybrid IT Support Analyst — End-User & Infra Expert employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Support Analyst — End-User & Infra Expert
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your ITIL knowledge and Microsoft 365 skills. We want to show that we’re not just familiar with the tech, but that we can also solve problems efficiently.
✨Tip Number 3
Practice common interview questions related to end-user support. We can role-play with a friend or use online resources to get comfortable with our responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily.
We think you need these skills to ace Hybrid IT Support Analyst — End-User & Infra Expert
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd line support, ITIL frameworks, and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about technology support and how you can contribute to our commitment to diversity and employee wellbeing. Keep it friendly and professional!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and tackle challenges head-on, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Audley Travel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and basic networking concepts. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting techniques you've employed.
✨Familiarise Yourself with ITIL Frameworks
Since the company values ITIL frameworks, it’s crucial to understand the basics. Prepare to explain how you’ve applied ITIL principles in your previous support roles, especially in managing incidents and service requests.
✨Showcase Your Customer Service Skills
As a Technology Support Analyst, you'll be dealing with end-users regularly. Think of examples where you've successfully resolved user issues or improved their experience. Highlight your communication skills and patience during these scenarios.
✨Embrace the Hybrid Work Culture
With hybrid working being a key aspect of the role, be prepared to discuss how you manage your time and productivity in a flexible work environment. Share any experiences you have with remote support and how you stay connected with your team.
