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For Companies At a Glance
- Tasks: Help create extraordinary travel experiences and resolve client issues with empathy.
- Company: Join Audley Travel, a leader in personalised travel experiences.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Turn challenges into positive outcomes while sharing your passion for travel.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic role in a vibrant office located in Witney, Oxfordshire.
The predicted salary is between 27500 - 30500 ÂŁ per year.
Join the Audley Travel team as a Client Service Executive and help us create extraordinary travel experiences for our clients. If you're passionate about travel, customer service, and turning challenges into positive outcomes, we would love to hear from you!
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our clients' unique way of seeing the world. For over 25 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
Role Highlights
- Manage escalated complaints and post-travel feedback, ensuring timely and effective resolution.
- Collaborate with sales teams to guide and support complaint handling at a team level.
- Communicate directly with clients to resolve issues with empathy and professionalism.
- Monitor service metrics including complaint volumes, resolution rates, and trends.
- Deliver training sessions and maintain a “best practice” resource hub for service excellence.
- Stay up to date with Package Travel Regulations and company policies to advise with confidence.
It Would be Great If
- You are passionate about encouraging others to see the world!
- You’re a natural problem-solver who thrives on turning challenges into positive outcomes.
- You bring energy, empathy, and a love for delivering outstanding service.
- You’re a confident communicator who connects easily with people.
- You enjoy solving problems and making things better.
- You’re organised, detail-savvy, and love seeing things through.
- You stay cool under pressure and adapt quickly.
What’s In It For You
This role is located in our Witney, Oxfordshire office. Salary of ÂŁ27,500 - ÂŁ30,500, dependent on experience.
Client Service Executive in England employer: Audley Travel
Contact Detail:
Audley Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive in England
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those at Audley Travel. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and problem-solving. We want to see how you handle challenges, so think of examples from your past experiences that showcase your skills.
✨Tip Number 3
Show your passion for travel! Share your own travel stories and how they shaped your view on customer service. This personal touch can really resonate with the team and show you're a great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Audley Travel family.
We think you need these skills to ace Client Service Executive in England
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about helping others create their own unforgettable journeys.
Highlight Your Problem-Solving Skills: Make sure to include examples of how you've turned challenges into positive outcomes in previous roles. We want to see how you handle tough situations with empathy and professionalism!
Be Detail-Oriented: Pay attention to the details in your application. Ensure your CV and cover letter are free from typos and clearly outline your relevant experience. We appreciate candidates who are organised and thorough!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Audley Travel
✨Know Your Travel Stuff
Brush up on your travel knowledge! Familiarise yourself with popular destinations, current travel trends, and Audley Travel's unique offerings. This will not only show your passion for travel but also help you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've turned challenges into positive outcomes in previous roles. Think about specific situations where you resolved complaints or improved processes, as this aligns perfectly with what they’re looking for.
✨Practice Empathy in Communication
Since the role involves handling escalated complaints, practice responding to difficult scenarios with empathy and professionalism. Role-play with a friend or family member to get comfortable with these conversations.
✨Stay Updated on Regulations
Familiarise yourself with Package Travel Regulations and any relevant company policies. Being able to discuss these confidently during your interview will demonstrate your commitment to providing excellent service and your readiness for the role.
