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For Companies At a Glance
- Tasks: Design and sell personalised trips to clients, providing exceptional service throughout their journey.
- Company: Audley Travel creates unique travel experiences and fosters a supportive, dynamic work environment.
- Benefits: Enjoy hybrid working, 25-30 days holiday, health cash plan, and exclusive travel discounts.
- Why this job: Join a passionate team, exceed targets, and turn your love for travel into a rewarding career.
- Qualifications: Passion for travel, customer service experience, and strong communication skills are essential.
- Other info: Contractual office location in Witney or London; flexible working hours with advance rota sharing.
The predicted salary is between 29000 - 32500 £ per year.
Audley Travel is hiring new Travel Sales Specialists - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Spain & Portugal, please get in touch as we would love to hear from you!
If successful, we are considering new Travel Sales Specialists to join us in March 2025.
About us
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship.
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions.
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated.
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team.
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally, you will have worked in a fast-paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much as planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person.
- A confident, articulate and effective communicator with the ability to convey expertise to clients.
- Confident user of Office365 suite of products.
- Strong interpersonal skills with the ability to influence.
What you’ll get in return:
- Holiday - 25 days rising to 30 days with length of service.
- Hybrid working.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country: United Kingdom
Location: Hybrid; London; Witney
Salary: Commission guaranteed with total salary of £29,000 - £32,500+ in year one.
Travel Sales Specialist - Spain & Portugal employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Specialist - Spain & Portugal
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations in Spain and Portugal. This knowledge will not only help you in conversations with potential clients but also demonstrate your passion and expertise during interviews.
✨Tip Number 2
Practice your sales techniques by role-playing with friends or family. Focus on how to effectively communicate travel options and upsell experiences, as this is a key part of the Travel Sales Specialist role.
✨Tip Number 3
Network with current or former employees of Audley Travel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential interviews by thinking of specific examples from your past experiences that showcase your customer service skills and ability to handle challenging situations. This will help you stand out as a candidate who can thrive in a fast-paced environment.
We think you need these skills to ace Travel Sales Specialist - Spain & Portugal
Some tips for your application 🫡
Show Your Passion for Travel: In your application, make sure to express your enthusiasm for travel. Share personal experiences that highlight your connection to Spain and Portugal, as this will resonate with Audley Travel's mission of creating unique travel experiences.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and sales. Highlight any roles where you successfully engaged with clients, particularly in a fast-paced environment, as this is crucial for the Travel Sales Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also tells a story about your travel experiences. Explain why you want to work for Audley Travel and how you can contribute to their goal of delivering exceptional customer service.
Highlight Communication Skills: Since the role requires effective communication over various platforms, emphasise your ability to lead conversations confidently. Provide examples of how you've successfully communicated with clients in previous roles, whether in person, over the phone, or via video.
How to prepare for a job interview at Audley Travel Ltd.
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences from your trips to Spain and Portugal, as this will demonstrate your genuine interest and knowledge about the destinations.
✨Prepare for Sales Scenarios
Anticipate questions related to sales techniques and customer service. Be ready to discuss how you would handle various client scenarios, including upselling and managing client expectations, to showcase your sales acumen.
✨Demonstrate Communication Skills
As a Travel Sales Specialist, effective communication is key. Practice articulating your thoughts clearly and confidently, whether discussing travel itineraries or addressing client concerns, to highlight your interpersonal skills.
✨Research Audley Travel
Familiarise yourself with Audley Travel's values, culture, and offerings. Understanding their approach to creating unique travel experiences will help you align your answers with their mission and show that you're a good fit for the team.
