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For Companies At a Glance
- Tasks: Design and sell personalised trips, providing exceptional service to clients.
- Company: Join Audley Travel, where careers turn into adventures in a supportive community.
- Benefits: Enjoy hybrid working, generous holiday, health cash plan, and exclusive travel discounts.
- Why this job: If you love travel and customer service, this role is your dream come true!
- Qualifications: Passion for travel, customer service experience, and strong communication skills.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 29800 - 33800 £ per year.
Job Details: Country Specialist – Middle East
Audley Travel is hiring new Travel Sales Specialists – a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Egypt or Morocco, please get in touch as we would love to hear from you!
About us
At Audley Travel, we turn careers into adventures. We\’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.
Discover the Audley Way here!
We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person
- A confident, articulate and effective communicator with the ability to convey expertise to clients
- Confident user of Office365 suite of products
- Strong interpersonal skills with the ability to influence
What you’ll get in return
- Holiday – 25 days rising to 30 days with length of service
- Hybrid working
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform–a reward scheme that gives you discounts and cashback with hundreds of retailers
- Sabbatical leave
- Long service awards
We believe it\’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country: United Kingdom
Location: Hybrid; London; Witney
Salary: Commission guaranteed with total salary of £29,800 – £33,800+ in year one
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Travel Sales Specialist - Middle East employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Specialist - Middle East
✨Tip Number 1
Get to know the company inside out! Research Audley Travel, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for travel and how you fit into their culture.
✨Tip Number 2
Practice your sales pitch! Since you'll be handling client conversations, role-play with a friend or family member. Nail down how to communicate your travel expertise and make it sound exciting!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend travel industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Audley Travel team. Let’s get you on board!
We think you need these skills to ace Travel Sales Specialist - Middle East
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share your personal experiences and how they’ve shaped your desire to create unforgettable journeys for others.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Travel Sales Specialist. Highlight relevant skills and experiences that align with the job description, especially your customer service background.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your thoughts logically so we can easily see why you’d be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Destinations
Make sure you brush up on your knowledge of Egypt and Morocco. Be ready to share your personal experiences and insights about these places, as this will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted enquiries into bookings in previous roles. Highlight any specific sales techniques you’ve used and be ready to discuss how you can apply them at Audley Travel.
✨Practice Your Communication
Since you'll be leading conversations over the phone and video, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or family to refine your delivery and ensure you come across as engaging and knowledgeable.
✨Emphasise Customer Experience
Be prepared to discuss how you prioritise customer service. Share stories that demonstrate your ability to build relationships and handle operational issues effectively, as this is crucial for the role of a Country Specialist.
