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For Companies At a Glance
- Tasks: Design and sell personalised trips, providing exceptional service throughout the client journey.
- Company: Audley Travel creates unique travel experiences and fosters a supportive community for its team.
- Benefits: Enjoy hybrid working, 25-30 days holiday, health cash plan, and discounted travel opportunities.
- Why this job: Join a dynamic team passionate about travel and creating unforgettable journeys for clients.
- Qualifications: Passion for travel, customer service experience, and strong communication skills are essential.
- Other info: Work primarily in the office with flexible hours and a supportive culture.
The predicted salary is between 29800 - 33800 £ per year.
Job Details: Country Specialist – Africa
Full details of the job.
Vacancy
Vacancy No
Vacancy No VN934
Advert
Audley Travel is hiring new Travel Sales Specialists – a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in South Africa or Tanzania,please get in touch as we would love to hear from you!
About us
At Audley Travel, we turn careers into adventures. We\’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.
If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more here
We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rota’s one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person
- A confident, articulate and effective communicator with the ability to convey expertise to clients
- Confident user of Office365 suite of products
- Strong interpersonal skills with the ability to influence
What you’ll get in return
- Holiday – 25 days rising to 30 days with length of service
- Hybrid working
- A day off for your birthday
- A day off for volunteering to support a charity, local support group or community work of your choice
- Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
- Enhanced family leave
- Enhanced pension scheme
- Life insurance
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
- Benefits Platform–a reward scheme that gives you discounts and cashback with hundreds of retailers
- Sabbatical leave
- Long service awards
We believe it\’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country
Country United Kingdom
Location
Location Hybrid; London; Witney
Salary Commission guaranteed with total salary of £29,800 – £33,800+ in year one
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Travel Sales Specialist - Africa employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Specialist - Africa
✨Tip Number 1
Make sure to showcase your personal travel experiences, especially in South Africa or Tanzania. Share stories that highlight your knowledge of the culture, attractions, and unique experiences you can offer clients.
✨Tip Number 2
Familiarise yourself with various sales techniques and be prepared to discuss how you've successfully converted leads into bookings in previous roles. This will demonstrate your ability to thrive in a fast-paced sales environment.
✨Tip Number 3
Practice your communication skills, particularly over the phone and via video calls. Being able to convey your expertise confidently will help you build rapport with potential clients and stand out during the interview process.
✨Tip Number 4
Research Audley Travel's offerings and values thoroughly. Understanding their approach to customer service and travel experiences will allow you to align your answers with their expectations during interviews.
We think you need these skills to ace Travel Sales Specialist - Africa
Some tips for your application 🫡
Highlight Your Travel Experience: Make sure to emphasise any personal travel experiences, especially in South Africa or Tanzania. Share specific stories that showcase your passion for travel and how they relate to the role.
Tailor Your CV: Customise your CV to reflect skills relevant to a sales environment. Highlight any customer service experience and your ability to communicate effectively, as these are key for the Travel Sales Specialist position.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Audley Travel's mission. Mention how you can contribute to creating unique travel experiences for clients.
Showcase Your Communication Skills: In your application, provide examples of how you've successfully communicated with clients in previous roles. This could include leading sales conversations or resolving customer issues, which are crucial for this position.
How to prepare for a job interview at Audley Travel Ltd.
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal stories about your experiences in South Africa or Tanzania, as this will demonstrate your genuine interest and knowledge of the destinations.
✨Prepare for Sales Scenarios
Anticipate questions related to sales techniques and customer service. Be ready to discuss how you would handle various client scenarios, including upselling and managing client expectations, to showcase your sales acumen.
✨Demonstrate Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully communicated with clients or resolved issues to highlight your interpersonal skills.
✨Research Audley Travel
Familiarise yourself with Audley Travel's offerings and values. Understanding their unique approach to creating personalised travel experiences will help you align your answers with their mission and show that you're a good fit for the company culture.
