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- Tasks: Design and sell personalised travel experiences while providing exceptional customer service.
- Company: Join Audley Travel, an award-winning tour operator with 25 years of expertise in tailor-made travel.
- Benefits: Enjoy hybrid working, generous holiday, health cash plan, and exclusive travel discounts.
- Why this job: Combine your passion for travel with a rewarding sales career in a vibrant, supportive culture.
- Qualifications: Must have customer service experience, strong communication skills, and a love for travel.
- Other info: Work from our London or Witney office, with flexible hours and a fun team environment.
The predicted salary is between 29000 - 32500 £ per year.
Audley Travel is hiring new Travel Sales Specialists - a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Italy, the Middle East, Tanzania or South Africa, Southeast Asia, or the USA, please get in touch as we would love to hear from you! If successful, we are considering new Travel Sales Specialists to join us for the 30th September or 4th November.
About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. In 2021, we proudly celebrated serving our travel clients for 25 years.
We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.
The role
As a Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.
Key responsibilities include:
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship.
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions.
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated.
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team.
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.
You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.
About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally you will have worked in a fast paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much as planning your next trip.
Additional experience required:
- Able to lead a sales conversation over video, phone and in person.
- A confident, articulate and effective communicator with the ability to convey expertise to clients.
- Confident user of Office365 suite of products.
- Strong interpersonal skills with the ability to influence.
What you’ll get in return
- Holiday - 25 days rising to 30 days with length of service.
- Hybrid working.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country: United Kingdom
Location: Hybrid; London; Witney
Salary: Commission guaranteed with total salary of £29,000 - £32,500+ in year one.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Sales Specialist
✨Tip Number 1
Familiarise yourself with the destinations Audley Travel focuses on, such as Italy, Tanzania, and the USA. Having personal stories or experiences from these places can help you connect with potential clients and demonstrate your expertise.
✨Tip Number 2
Practice your sales techniques by role-playing conversations with friends or family. This will help you become more comfortable leading discussions over the phone or video calls, which is crucial for converting enquiries into bookings.
✨Tip Number 3
Showcase your passion for travel in your interactions. Whether it's through social media or networking events, share your travel experiences and insights to build a personal brand that aligns with Audley Travel's values.
✨Tip Number 4
Connect with current or former employees of Audley Travel on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, helping you tailor your approach during the interview process.
We think you need these skills to ace Travel Sales Specialist
Some tips for your application 🫡
Show Your Passion for Travel: In your application, make sure to express your enthusiasm for travel. Share personal experiences that highlight your love for exploring new cultures and destinations, especially those relevant to the regions Audley Travel focuses on.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role of a Travel Sales Specialist. Highlight any previous customer service or sales experience, particularly in fast-paced environments, and emphasise your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also tells a story about your travel experiences. Explain why you want to work for Audley Travel specifically and how you can contribute to their mission of providing exceptional customer experiences.
Highlight Relevant Skills: Make sure to mention specific skills that are relevant to the role, such as proficiency in Office365, strong interpersonal skills, and your ability to lead sales conversations. Use examples to demonstrate how you've successfully used these skills in past roles.
How to prepare for a job interview at Audley Travel Ltd.
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences from your travels, especially if you've visited the regions Audley Travel focuses on, like Italy or Southeast Asia. This will demonstrate your genuine interest in the role and the company.
✨Prepare for Sales Scenarios
Since the role involves sales, be ready to discuss how you would handle various sales scenarios. Think about how you would convert an enquiry into a booking or upsell a product. Practising these conversations can help you feel more confident during the interview.
✨Research Audley Travel
Familiarise yourself with Audley Travel's offerings and values. Understanding their approach to tailor-made travel and customer service will allow you to align your answers with their expectations and show that you're a good fit for their team.
✨Demonstrate Strong Communication Skills
As a Travel Sales Specialist, effective communication is key. Be prepared to showcase your ability to articulate ideas clearly and engage in meaningful conversations. You might even want to practice answering questions in a way that highlights your interpersonal skills.
