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- Tasks: Manage client itineraries and ensure smooth travel experiences from booking to return.
- Company: Join Audley Travel, an award-winning tour operator passionate about tailor-made travel.
- Benefits: Enjoy 25-30 days holiday, health cash plan, and exclusive travel discounts.
- Why this job: Be part of a dynamic team that creates unforgettable travel experiences for clients.
- Qualifications: Strong attention to detail, excellent communication skills, and ability to multitask.
- Other info: Fast-paced environment with opportunities for personal growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Role: Travel Operations Specialist (Sales Operations) — based out of the Witney office, Oxfordshire. Minimum 3 days per week in the office. Work pattern: 9:00–17:30 Monday to Thursday and 9:00–17:00 Friday.
About Audley Travel: Audley Travel is an award-winning tour operator specialising in tailor-made travel in over 80 countries. Our clients seek expert regional knowledge to create meaningful travel experiences. We are committed to delivering high-quality trips and excellent service.
The role: You will be responsible for the behind-the-scenes management of a client’s itinerary after booking, focusing on administrative tasks and end-to-end trip operation to ensure a smooth journey from confirmation to return. Duties include overseeing the booking process, issuing final documentation, and managing any incidents that affect the trip.
You will collaborate with the Sales teams (Country Specialists), other Audley teams (Operations, Product, Finance and Ticketing), and on-ground partners (Ground Handling Agents or GHA) to deliver quality service and trip satisfaction. Although not client facing, you will liaise with internal and external stakeholders, including Country Specialists and agents worldwide.
Responsibilities
- Oversee the booking process to ensure all itinerary elements are booked as per quotation; follow up promptly if a service is not initially available to confirm all trip elements on time (including flight bookings).
- When changes occur post-booking, work with the Country Specialist and GHA to modify the booking and keep the itinerary up to date and correctly confirmed.
- Follow documented processes to double-check bookings (including flights) once complete and authorised in the system.
- Ensure the booking is correctly confirmed with any errors corrected and follow-up actions diarised.
- Ensure the final booking record is accurate, including cost checks and error resolution.
- Prepare final travel documentation, ensuring accuracy and personalization to enhance client experience.
- Resolve supplier invoice discrepancies related to bookings you have operated.
- Partner with the GHA and Country Specialist to finalise all booking and flight details ahead of departure, cross-checking existing confirmations where applicable.
- Perform any other administrative duties necessary to successfully operate a trip.
Qualifications & About You
You will have a proven ability to achieve and exceed KPIs regarding attention to detail, speed of response, and work rate. The role is fast-paced and requires managing high volumes of work, so prioritisation is key. You should be an organized multitasker with a strong desire to get things right.
- Confident, clear communicator with keen attention to detail.
- Experience in working with a wide range of internal and external stakeholders; strong communication for speed and accuracy.
- Resilient to change and setbacks in a fast-moving environment; able to stay motivated and calm.
- Ability to work independently to given timescales.
- Strong service mindset with understanding of customer expectations as an Audley client.
- Embodies Audley values: being positive, being the difference, being one team, being passionate about travel.
- Experience in the travel industry is advantageous but not essential.
What you’ll get in return
- Holiday allowance: 25 days, rising to 30 with service.
- Birthday and volunteering days off.
- Healthshield health cash plan with wellness resources.
- Enhanced family leave and pension, life insurance.
- Staff travel discounts and access to exclusive travel websites.
- WellHub wellbeing platform and Benefits Platform with retailer discounts.
- Sabbatical leave and long service awards.
We believe our people make the difference and are committed to a diverse and inclusive working environment.
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Travel Operations Specialist employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the travel industry, especially those who work at Audley Travel. A friendly chat can go a long way, and you never know who might put in a good word for you.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Audley Travel, their values, and what makes them tick. Show them you’re not just another candidate but someone who truly gets their mission.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with various stakeholders, being clear and confident in your communication will set you apart. Maybe do a mock interview with a mate?
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Audley team!
We think you need these skills to ace Travel Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Travel Operations Specialist role. Highlight any relevant travel industry experience and showcase your attention to detail, as this is key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for travel and how you embody our values. Be sure to mention why you want to work with Audley and how you can contribute to our team.
Showcase Your Communication Skills: Since the role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Itinerary Inside Out
As a Travel Operations Specialist, you'll be managing client itineraries. Make sure you understand the role's responsibilities and can discuss how you would handle various scenarios. Familiarise yourself with common travel issues and solutions to show your problem-solving skills.
✨Showcase Your Communication Skills
This role involves liaising with multiple stakeholders. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. Highlight your ability to keep everyone informed and ensure smooth operations.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. Bring examples of how you've successfully managed complex tasks or projects where accuracy was key. Be ready to discuss how you double-check your work to avoid errors.
✨Emphasise Your Passion for Travel
Audley Travel values employees who are passionate about travel. Share your travel experiences and what you love about exploring new cultures. This will help you connect with the interviewers and show that you embody the company's values.
