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- Tasks: Manage client calls and provide crisis support for travellers in need.
- Company: Leading travel company with a focus on customer satisfaction.
- Benefits: 25-30 days holiday, health plans, and travel discounts.
- Other info: Home-based role with a flexible 4 on, 4 off shift pattern.
- Why this job: Perfect for travel enthusiasts wanting to make a difference in clients' journeys.
- Qualifications: Strong client service skills and familiarity with GDS systems like Galileo.
The predicted salary is between 30000 - 40000 £ per year.
A leading travel company seeks a Duty Officer to manage client calls, resolve issues, and provide crisis support. The role is home-based with a 4 on, 4 off shift pattern, including nights.
Candidates should have strong client service skills, organizational capabilities, and familiarity with GDS systems like Galileo.
Benefits include 25-30 days of holiday, health plans, and discounts on trips. This is a fantastic opportunity for individuals passionate about travel and customer satisfaction.
Remote Duty Officer – 24/7 Travel Crisis Support in London employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Duty Officer – 24/7 Travel Crisis Support in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the travel industry. A personal recommendation can make all the difference when you're applying for roles like the Duty Officer position.
✨Tip Number 2
Prepare for those interviews! Research common questions related to crisis support and client service. Practise your responses so you can showcase your organisational skills and familiarity with GDS systems like Galileo confidently.
✨Tip Number 3
Show your passion for travel! When you get the chance to chat with potential employers, share your travel experiences and how they’ve shaped your customer service approach. It’ll help you stand out as someone who truly understands the industry.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Remote Duty Officer – 24/7 Travel Crisis Support in London
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let us know why you're passionate about travel and customer service. Share any personal experiences or stories that highlight your enthusiasm for helping others during their journeys.
Highlight Relevant Skills: Make sure to emphasise your client service skills and organisational capabilities. If you've worked with GDS systems like Galileo before, mention it! We want to see how your experience aligns with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your GDS Systems
Make sure you brush up on your knowledge of GDS systems like Galileo. Be prepared to discuss how you've used these systems in past roles, as this will show your familiarity and readiness for the position.
✨Demonstrate Client Service Skills
Think of specific examples where you've gone above and beyond for a client. During the interview, share these stories to highlight your strong client service skills and your passion for customer satisfaction.
✨Organisational Skills Matter
Since the role involves managing multiple client calls and resolving issues, be ready to talk about how you stay organised under pressure. Share techniques or tools you use to keep track of tasks and ensure nothing falls through the cracks.
✨Embrace the Travel Passion
Show your enthusiasm for travel! Discuss your own travel experiences and how they’ve shaped your understanding of client needs. This will help convey your genuine interest in the industry and align with the company’s values.