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- Tasks: Design and sell personalised trips to stunning Indian Ocean destinations.
- Company: Join Audley Travel, an award-winning tour operator passionate about travel.
- Benefits: Enjoy hybrid working, generous holiday, health cash plan, and exclusive travel discounts.
- Why this job: Turn your love for travel into a rewarding career while helping others explore the world.
- Qualifications: Experience in travel sales and a passion for delivering exceptional customer service.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 31000 - 45000 £ per year.
Audley Travel is looking for an Experienced Travel Sales Specialist to join our Indian Ocean Sales Team - a dream job for those beach-lovers who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in the Maldives, Seychelles and Mauritius, please get in touch as we would love to hear from you!
About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.
The role
- As an 'experienced' Country Specialist you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service.
- You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process.
- This is a varied, challenging and rewarding role working in a fast-paced sales environment.
- Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship.
- Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions.
- Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
- Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
- Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
- Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated.
- Maintain a positive relationship and strong lines of communication with all ground handling agents (GHAs), suppliers as well as our Product team.
Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week.
About you
- First and foremost, you’re passionate about travel!
- You will have proven experience working in a fast paced, travel sales role, achieving high levels of both customer service and bookings.
- Additional experience required:
- Previous experience working in travel sales (selling the Indian Ocean).
- Able to lead a sales conversation over video, phone and in person.
- A confident, articulate and effective communicator with the ability to convey expertise to clients.
- Confident user of Office365 suite of products.
- Strong interpersonal skills with the ability to influence.
What you’ll get in return
- Holiday - 25 days rising to 30 days with length of service.
- Hybrid working.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Country: United Kingdom
Location: Hybrid; London; Witney
Salary: Commission guaranteed with total salary of £37,000 - £54,000+ in year one.
Experienced Travel Sales Specialist - Indian Ocean in London employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Travel Sales Specialist - Indian Ocean in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Audley Travel's mission, values, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your passion for travel and sales effectively.
✨Tip Number 3
Show off your travel experiences! Be ready to share personal stories about your adventures in the Indian Ocean. This not only highlights your expertise but also helps build a connection with your interviewer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Experienced Travel Sales Specialist - Indian Ocean in London
Some tips for your application 🫡
Show Your Passion for Travel: Make sure to highlight your love for travel in your application. Share your experiences visiting the Indian Ocean and how they inspire you to create unforgettable trips for others. We want to see that spark!
Tailor Your Application: Just like we tailor our trips, tailor your application to fit the role. Use keywords from the job description and demonstrate how your skills and experiences align with what we're looking for. It shows us you’ve done your homework!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – let your qualifications shine!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Destinations
Make sure you brush up on your knowledge of the Maldives, Seychelles, and Mauritius. Be ready to share your personal experiences and insights about these locations, as this will show your passion for travel and help you connect with the interviewers.
✨Master the Sales Pitch
Prepare a brief sales pitch for a hypothetical trip to one of the Indian Ocean destinations. Highlight key selling points like unique experiences, cultural aspects, and tailored itineraries. This will demonstrate your ability to sell and your understanding of what makes a great travel experience.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be communicating with clients over various platforms, consider role-playing scenarios where you handle client inquiries or upsell services. This will help you feel more comfortable during the actual interview.
✨Emphasise Customer Service Excellence
Be prepared to discuss specific examples of how you've provided exceptional customer service in previous roles. Think about challenges you've faced and how you resolved them, as this will highlight your problem-solving skills and commitment to client satisfaction.
