Experienced Travel Sales Specialist - Cruise & Caribbean in London

Audley Travel is looking for an Experienced Travel Sales Specialist to join our expanding Cruise Sales Team - a dream job for those who are inspired by travel and delivering the very best customer experience!

If you have a passion for travel and first-hand experience of visiting, living or working in the Caribbean along with knowledge and understanding of the Cruise product in the region, please get in touch as we would love to hear from you! If successful, we are considering new Travel Sales Specialists to join us at the beginning of June 2026.

At Audley Travel, we turn careers into adventures. We’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

The role involves designing and selling personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging and rewarding role working in a fast-paced sales environment.

• Follow up on incoming and existing enquiries and contact clients, primarily over the phone, to establish their travel preferences and build a relationship.
• Prepare detailed, accurate and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation and excursions.
• Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
• Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
• Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
• Maintain regular contact with clients over the phone, email or face to face to ensure any changes and operational issues are communicated.
• Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers as well as our Product team.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives we share these rotas one quarter in advance.

Homeworking is available in this role or if you prefer a hybrid schedule we would welcome you to join us in one of our offices in Witney, Oxfordshire or Shepherds Bush, London, with a minimum of 3 days per week in the office.

First and foremost, you’re passionate about travel! The successful candidate will have experience of working in a cruise sales role, achieving high levels of both customer service & bookings, along with the passion and drive to succeed in a career in sales.

• Able to lead a sales conversation over video, phone and in person.
• A confident, articulate and effective communicator with the ability to convey expertise to clients.
• Confident user of Office365 suite of products.
• Strong interpersonal skills with the ability to influence.

What you’ll get in return:

• Holiday - 25 days rising to 30 days with length of service.
• Hybrid and homeworking options available.
• A day off for your birthday.
• A day off for volunteering to support a charity, local support group or community work of your choice.
• Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
• Enhanced family leave.
• Enhanced pension scheme.
• Life insurance.
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
• Sabbatical leave.
• Long service awards.

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.