Head of Delivery

About us
Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures. Take a look at our video below to get a real taste of who we are and what we love doing:

The role
A 12-month role to lead and manage all technical aspects of a key project, from finalised requirements through to go-live readiness. The solution design requires managing technical delivery across complementary technologies, including Salesforce Service Cloud, a client portal build, an integration platform, and any required changes to periphery systems. The delivery lifecycle to be managed spans from requirements captured in the design phase through to a fully developed, integrated, and tested solution that is ready for production go-live. The role includes delivering results through internal teams and sourcing additional external services and resources as needed.

Key responsibilities include:

Technical Solution Delivery

• Delivering a suite of systems that together make up the technology solution, from defined requirements through to a fully tested system set.
• The technology solution is expected to comprise an Engineering workstream (covering environments, code management, data, release management), 5 technology delivery workstreams and a testing workstream.
• Leadership of all solution delivery resources, internal and external.
• Understand and apply the solution design, Audley’s architecture and delivery standards.
• Define the delivery approach and resources for each workstream of delivery.
• Identify, select and engage partners where required, ensuring value for money, quality and required results are delivered.
• Adoption of required delivery methods, tools and quality controls.
• Define and deliver to clear timelines, quality and cost.

Leadership

• Responsible for the productivity and efficiency of project resources through consistent management of activities to agreed plans.
• Create a culture of engagement, collaboration and open communication within the project team.

What we’re looking for:

• Application delivery leadership in medium and/or large environments with a mixture of SaaS/PaaS, package solutions and bespoke solutions – and therefore experience of delivering multi-technology solutions.
• Experience of Salesforce, Web portal and Integration platform deliveries.
• Experienced in sourcing and contracting 3rd party partners.
• Experienced managing internal and 3rd parties for delivery and testing.
• Experienced delivering functional and non-functional requirements.
• Experience of Agile scrum based delivery approach.
• Experience of DevOps practices such as CI/CD, IaC, build and deployment automation, test automation.
• A track record of technology change delivery in a fast paced and complex environment.
• Clear leader of people, creating a high-performance culture.
• Organised, practical, commercial, energetic.
• Stakeholder management and influencing with all levels from C-suite to operators.

What you’ll get in return:

• Holiday – 25 days rising to 30 days with length of service.
• A day off for your birthday.
• A completion bonus.
• A day off for volunteering to support a charity, local support group or community work of your choice.
• Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.

We believe it\’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

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