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- Tasks: Help clients plan unforgettable trips by recommending destinations and managing enquiries.
- Company: Join Audley Travel, an award-winning tour operator specialising in tailor-made travel experiences worldwide.
- Benefits: Enjoy hybrid working, 25-30 days holiday, health plans, discounts on travel, and more!
- Why this job: Be part of a passionate team that values quality service and meaningful travel experiences.
- Qualifications: Experience in customer service and sales, strong communication skills, and attention to detail required.
- Other info: Office-based role in Witney with flexible shifts and a commitment to employee wellbeing.
The predicted salary is between 30000 - 42000 £ per year.
This role is based in our Witney, Oxfordshire office and it is a 37 hour full-time position, working either:
- Monday-Thursday 9am-5.30pm and a fixed weekend shift pattern of Sunday from 10am-6pm each week, OR
- 9–6pm Tuesday, 9-5:30pm Wednesday & Thursday, 9-5pm on Friday and a fixed weekend shift pattern of Saturday from 10-6pm each week. One of the weekday shifts will be an evening shift (11:30-8pm) each week.
To help you continue to plan your personal lives, we share these rotas one quarter in advance. Please note that a minimum of 3 days per week is required to be office based in our Witney office and we are ideally looking for candidates to join us on 4th November 2024.
About us
Audley Travel is an award-winning tour operator that specializes in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region, providing meaningful travel experiences.
About The role
As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers. Using your sales and influencing skills, you’ll research and recommend the most appropriate destination for our clients and communicate the value of booking with us.
Key responsibilities include:
- Act as the first point of contact for client enquiries, establishing their preferences and requirements for their trip.
- Recommend suitable options for clients based on their requirements.
- Take ownership of all enquiries, acting as a single point of contact until passed to our sales teams.
- Use a variety of sales techniques to convert general enquiries into destination-specific leads.
- Ensure a high level of enquiry conversion through product knowledge and quality client interactions.
- Attend client events as required and champion Audley Travel’s brand and values.
Why Audley
We are committed to our employees’ quality of life and offer hybrid working, allowing you to split your time between the office and remote work.
Benefits include:
- 25 days holiday rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering.
- Healthshield health cash plan.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips and access to staff travel discounts.
- Gympass for wellbeing access.
- Benefits Platform for discounts and cashback.
- Sabbatical leave.
- Long service awards.
About you
You will have prior experience in a customer-facing environment, delivering high levels of service within the Travel industry. You’re a committed team player with a desire to work to the highest standards.
Additional experience required:
- Prior sales experience.
- Able to analyse potential issues and problem-solve effectively.
- Strong planning and organizational skills.
- Attention to detail and administration skills.
- MS Office skills and familiarity with databases.
- Strong communication and interpersonal skills.
- Able to work under tight deadlines.
If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel! We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Global Travel Advisor employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Travel Advisor
✨Tip Number 1
Familiarise yourself with the destinations Audley Travel offers. Researching popular travel spots and unique experiences can help you engage in meaningful conversations during interviews, showcasing your passion for travel.
✨Tip Number 2
Brush up on your sales techniques! Since this role involves converting enquiries into bookings, practice your ability to influence and persuade clients by role-playing scenarios with friends or family.
✨Tip Number 3
Demonstrate your customer service skills by preparing examples of how you've successfully handled client inquiries in the past. Highlighting your problem-solving abilities will show that you're ready to take ownership of client interactions.
✨Tip Number 4
Network with current or former employees of Audley Travel if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Global Travel Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Global Travel Advisor position. Tailor your application to highlight relevant experience in customer service and sales within the travel industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer-facing roles, particularly in travel. Emphasise your sales achievements and any relevant skills such as problem-solving, planning, and communication.
Write a Strong Cover Letter: In your cover letter, express your passion for travel and your understanding of Audley Travel's values. Mention specific experiences that demonstrate your ability to convert enquiries into sales and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Destinations
Familiarise yourself with the various destinations Audley Travel offers. Be prepared to discuss your knowledge of these locations and how you can tailor experiences to meet client preferences.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully converted enquiries into sales in previous roles. Highlight specific techniques you used to influence clients and close deals.
✨Demonstrate Customer Service Excellence
Be ready to share instances where you provided exceptional customer service. Emphasise your ability to understand client needs and how you went above and beyond to meet them.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest in Audley Travel and helps you assess if it's the right fit for you.
