Global Travel Advisor

Audley Travel operates a 7-day week experience for our clients. This role is based in our Witney, Oxfordshire office and it is a 37-hour full-time position, working either:

• Monday-Thursday 9am-5.30pm and a fixed weekend shift pattern of Sunday from 10am-6pm each week, OR
• 9am-6pm Tuesday, 9am-5:30pm Wednesday & Thursday, 9am-5pm on Friday and a fixed weekend shift pattern of Saturday from 10am-6pm each week. One of the weekday shifts will be an evening shift (11:30-8pm) each week.

To help you continue to plan your personal lives, we share these rotas one quarter in advance. Please note that a minimum of 3 days per week is required to be office based in our Witney office.

About us: Audley Travel is an award-winning, consistently recognised tour operator that specialises in tailor-made travel in over 80 countries. Our clients come to us because we are the true experts of the region and use our knowledge to provide meaningful travel experiences. Our employees are passionate about travel and exploring other cultures.

About The role: As part of the Global Travel team, you’ll have a general knowledge of all the destinations which Audley Travel offers and using your sales and influencing skills you’ll not only be able to research and recommend the most appropriate destination for our clients, you’ll also be able to communicate the value of booking with us, creating advocacy for the Audley brand and our way of working from the outset.

Key responsibilities include:

• Act as the first point of contact for the enquiries, contact our clients to establish their preferences and requirements for their trip.
• Using your own knowledge, and where necessary gaining feedback from our sales programmes, recommend suitable options for your client that show you have listened to their requirements.
• Take ownership of all enquiries, acting as a single point of contact for that client from the moment they enquire up until they are passed into our sales teams.
• Use a variety of sales techniques to move the general enquiry to a destination specific lead.
• Ensure a high level of enquiry conversion through excellence in product knowledge, sales techniques, the quality of your interactions with clients, your level of service and your passion for Audley Travel and what we offer.
• Attend client events as required and be a champion for Audley Travel’s brand and values.

Why Audley: We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.

There’s more:

• Holiday - 25 days rising to 30 days with length of service.
• A day off for your birthday.
• A day off for volunteering to support a charity, local support group or community work of your choice.
• Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
• Enhanced family leave.
• Enhanced pension scheme.
• Life insurance.
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
• Sabbatical leave.
• Long service awards.

About you: You will have prior experience working in a customer facing environment, delivering high levels of service, with broad experience within the Travel industry. You’re a committed team player with a desire to work to the highest of standards.

Additional experience required:

• Prior sales experience.
• Able to analyse any potential issues and problem solve effectively.
• Strong planning and organisational skills.
• Attention to details and administration skills.
• MS Office skills and familiarity with databases.
• Strong communication and interpersonal skills.
• Able to work under tight deadlines.

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel! We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.