Digital Solutions Architect (London)

Job Details: Client Interaction Solutions Architect

Full details of the job.

Vacancy: Digital Solutions Architect

Vacancy No: VN779

About us
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team.

Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.

The role
As the Digital Solutions Architect at Audley Travel, you will be responsible for designing and implementing enterprise-level robust, scalable solutions that enhance our client-facing digital touchpoints. Your role will ensure that all external digital interactions with clients are seamless, innovative, and aligned with our business objectives. You will work closely with project teams and stakeholders to create optimal solutions, ensuring Audley delivers exceptional digital client experiences through the use of scalable and robust technology.

Key responsibilities include:

• Solution Design: Develop high-level application and integration solution designs and work packages for projects. Collaborate with internal and external design, development, and engineering teams.
• Design Reviews: Conduct regular design review sessions within projects to ensure technical/low-level design and delivery align with solution designs.
• Client-Focused Architecture: Create and maintain architectural policies, patterns, and standards that specifically enhance client interactions.
• Innovation: Identify and implement innovative technologies and practices to improve client engagement and satisfaction.
• Collaboration: Work with wider technology, marketing, sales, and customer service teams to understand client needs, ensuring that they translate to requirements that are fulfilled within solutions.
• Catalog Maintenance: Maintain Architecture Building Blocks and catalogs related to applications and integrations.
• Risk Management: Identify and raise appropriate risks, maintain a technical debt register, and ensure regular reviews by the Technical Design Authority (TDA).
• Vendor Management: Assist with technical due diligence for new technology contracts and review existing supplier offerings to align with Audley's strategic roadmaps.

What we’re looking for
You will have a strong background in application and solution design for client-facing services along with a proven track record of delivery, along with proven experience in modern cloud-first application architecture and integration patterns focused on client interactions.

Additional experience:

• Experience with a variety of client-facing application domains such as CMS, digital self-service, digital communication, mobile applications, and Marketing Automation.
• Ability to translate business requirements and processes into effective solution designs.
• Technical background in the Microsoft Azure technology stack, Sitecore, or Salesforce.
• Stakeholder management and influencing with all levels from C-suite minus 1 level to operators.
• Commercial understanding and a track record of driving business innovation through technology.
• In-depth knowledge of security by design principles and patterns.
• Up-to-date knowledge of technology trends focused on enhancing client experiences.
• Excellent attention to detail and strong technical problem-solving skills.
• Pragmatic and collaborative, able to balance strategic goals with tactical decisions when necessary.

Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that employees are office-based for a minimum of 3 days per week.

There’s more:

• Discretionary annual bonus plan
• Holiday – 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Private Medical Insurance and access to Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Enhanced family leave
• Enhanced pension scheme
• Life insurance
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

If you’re interested in this opportunity, we’d love to hear from you. Click apply and start your journey with us at Audley Travel!

We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment. #J-18808-Ljbffr