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- Tasks: Support clients and manage complaints to ensure exceptional service experiences.
- Company: Join Audley Travel, where careers turn into adventures in a supportive community.
- Benefits: Enjoy 25-30 days holiday, health plans, flexible working, and travel discounts.
- Why this job: Be part of a team that creates unforgettable travel experiences and makes a real impact.
- Qualifications: Strong customer focus, problem-solving skills, and IT literacy required.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 27500 - 30500 £ per year.
**Applicant Portal**: **Job Details: Client Service Executive**Client Service Executive At Audley Travel, we turn careers into adventures. We\’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. Find out more **The role**As a Client Service Executive, you will assist and support the Client Service Manager in managing client advocacy and service scores via successful complaint management. You will work with a team of Client Service Executives to manage Audley’s customer service and complaint handling processes. You will fully understand Audley clients and will develop and maintain policies and procedures to set and maintain exceptional service scores. Key responsibilities include: * Managing escalated complaints and customer service questionnaire feedback * Being a point of contact and source of knowledge for the sales teams to help them address complaints at a team level & interacting with clients to resolve issues * Having an understanding of the Package Travel Regulations, Audley Terms and Conditions and other relevant documentation to be an expert in this field * Managing tools that enable Audley to monitor complaint volumes, response times & resolutions * Delivering service training to sales teams and sales managers * Maintaining a system / point of reference for ‘best practice’ so that samples can be called upon for training purposes**About you**You will have a strong customer focus and be comfortable in having challenging conversations, relishing the opportunity to reach a positive outcome in any service related issues. You will be confident communicating with a wide cross-section of people both within the business and within the client base. Additional experience required: * A conscientious, tenacious and self-reliant individual who is results orientated and enjoys seeing tasks through to completion * Numerical and comfortable interpreting statistics* Strong organisation, time management and planning skills * Strong analytical & problem-solving skills * Able to work under tight deadlines * Customer service and problem-solving skills * Attention to detail and administration skills * IT literate – competent in Microsoft Outlook, Excel, Word and PowerPoint * Embodies the Audley values of being positive, being the difference, being one team and being passionate about travel**What you’ll get in return*** Holiday – 25 days rising to 30 with length of service * A day off for your birthday * Smart Working – This provides the opportunity for all of our employees to have more choice and flexibility when it comes to deciding where, when and how we work within the UK * Healthshield health cash plan * PERKS Benefits Platform – access to discounts and cashback with hundreds of retailers * Discounted Audley trips and access to staff travel discount websites * Sabbatical leave * Enhanced family leave * Long service awardsWe believe it\’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environmentHybrid; London; Witney £27,500 – £30,500 dependent on experience #J-18808-Ljbffr
Client Service Executive employer: Audley Travel Ltd.
Contact Detail:
Audley Travel Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Executive
✨Tip Number 1
Get to know Audley Travel inside out! Research their values, culture, and the unique experiences they offer. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their adventure.
✨Tip Number 2
Practice your communication skills! As a Client Service Executive, you'll need to handle challenging conversations with ease. Role-play with a friend or family member to build your confidence and refine your approach to resolving issues.
✨Tip Number 3
Showcase your problem-solving skills! Prepare examples from your past experiences where you've successfully managed complaints or improved customer service. This will demonstrate your ability to thrive in a fast-paced environment like Audley.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Audley team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Client Service Executive
Some tips for your application 🫡
Show Your Passion for Travel: When you're writing your application, let your love for travel shine through! Share any personal experiences or adventures that have shaped your passion. We want to see how excited you are about creating unforgettable journeys.
Tailor Your Application: Make sure to customise your application to fit the Client Service Executive role. Highlight your customer service skills and any relevant experience in complaint management. We appreciate when candidates take the time to connect their background with what we do at Audley.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We value clarity, so make it easy for us to see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Audley Travel Ltd.
✨Know Your Stuff
Before the interview, make sure you understand Audley Travel's values and services inside out. Familiarise yourself with the Package Travel Regulations and the company's Terms and Conditions. This knowledge will help you demonstrate your commitment to providing exceptional customer service.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully managed complaints or resolved issues in previous roles. Be ready to discuss specific situations where your analytical skills and attention to detail made a difference. This will show that you're not just about talking the talk but can walk the walk too.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This will not only help you provide relevant answers but also demonstrate your strong communication skills. Remember, being a Client Service Executive means understanding clients' needs, so showing this skill in the interview is key.
✨Emphasise Teamwork
Audley values collaboration, so be prepared to discuss how you've worked effectively within a team. Share examples of how you've supported colleagues or contributed to group success. This will highlight your ability to embody the 'one team' value that Audley cherishes.
