Travel Sales Manager - Fixed Term Contract in City of London

This is a fixed-term position for 12 months.

About Us

At Audley Travel, we turn careers into adventures. We are dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together.

We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. A minimum of 3 days per week is required to be office-based.

The Role

We are recruiting for an ambitious Travel Sales Manager with a passion for travel along with extensive travel experience, to join our team in our Shepherds Bush, London office. With support and direction from the Head of Programme, the Travel Sales Manager is responsible for delivering excellent sales and service results through a team of dedicated Country Specialists. The Travel Sales Manager role is focused upon the recruitment, training, management and motivation of their team ensuring Country Specialists are fully able to maximise sales from the initial sales enquiries that arrive in the team, and to actively seek to generate new leads where incoming leads are insufficient.

Key Responsibilities

• Lead the sales team within your region with drive, energy and urgency to ensure maximum sales are extracted from the available leads.
• Effectively manage the performance of individuals with the team ranging from new starters to high performers.
• Tackle underperformance promptly as per Audley best practice in conjunction with HR and Head of Sales & Service (HoSS).
• In conjunction with HoSS and Head of Programme take responsibility for setting and communication targets for individuals within the team.
• Provide sales training and constant support to Country Specialists within your region and ensure their product knowledge is continually up-to-date.
• Take responsibility for responding to operational and emergency situations in your region, including issues caused by suppliers, airlines or unexpected events to ensure best results for clients.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.

About You

You are a proactive and results-driven individual, with experience of managing a successful sales team. You have a proven and consistent track record of excellent sales and customer service and your organisation skills and the ability to manage a high workload are second to none. You will be a clear and confident communicator who is resilient to pressure and have excellent customer service and problem-solving skills.

Additional Experience Required

• Comfortable managing others in an inspirational and encouraging way.
• Passionate about travel, possessing a strong appreciation of different cultures.
• Motivated by achieving results through their team and feel at ease negotiating with suppliers.
• Proven skills in customer service and complaint handling are essential.
• Natural organiser, ability to multi-task and high attention to detail.

Why Audley

We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

There’s more:

• Holiday - 25 days rising to 30 days with length of service
• A day off for your birthday
• A day off for volunteering to support a charity, local support group or community work of your choice
• Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling
• Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites
• Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps
• Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.