Travel Sales Specialist - Australia

Job Details: Country Specialist – Australia

Audley Travel is hiring new Australia Travel Sales Specialists – a dream job for those who are inspired by travel and delivering the very best customer experience! If you have a passion for travel and first-hand experience of visiting, living or working in Australia, please get in touch as we would love to hear from you! If successful, we are considering new Travel Sales Specialists to join us from February or March 2025.

About us
At Audley Travel, we turn careers into adventures. We’re dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth.

If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you. Join us to create unforgettable journeys together. We offer flexibility through hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK.

The role
As a Travel Sales Specialist (Country Specialist), you will design and sell personalised, tailor-made trips to Audley Travel clients, providing exceptional service. You will handle the full sales and service cycle of a client’s journey, being their single point of contact throughout the process. This is a varied, challenging, and rewarding role working in a fast-paced sales environment.

Key responsibilities include:

1. Follow up on incoming and existing enquiries and contact clients, primarily over the phone, in order to have detailed conversations to establish their travel preferences and build a relationship.
2. Prepare detailed, accurate, and high-quality itineraries, reflecting the client’s interests, and selecting the most appropriate flights, accommodation, and excursions.
3. Use a variety of sales techniques and communication methods to convert as many enquiries into bookings as possible.
4. Where appropriate, take opportunities to upsell and switch sell to Audley Travel preferred products.
5. Act as the single point of contact for your clients from the moment they enquire up until they return from their travels.
6. Maintain regular contact with clients over the phone, email, or face to face to ensure any changes and operational issues are communicated.
7. Maintain a positive relationship and strong lines of communication with all ground handling agents (GHA’s), suppliers, as well as our Product team.

Audley Travel operates a 7-day week experience for our clients. Working with us, you can expect the majority of your time to be worked between the hours of 9am – 5:30pm Monday to Friday, alongside one evening per week. In addition, you will be expected to work some weekends with corresponding days off during the week. To help you continue to plan your personal lives, we share these rotas one quarter in advance.

You will be contractually located to either our Witney, Oxfordshire or Shepherds Bush, London office, and typically a minimum of 3 days per week in the office is required.

About you
First and foremost, you’re passionate about travel! Whether you’ve travelled the world or have ambitions to discover new countries and cultures, we want to hear from you. Ideally, you will have worked in a fast-paced, customer service environment and have the passion and drive to succeed in a career in sales. The thought of delivering great experiences for your customers, whilst exceeding your targets excites you as much as planning your next trip.

Additional experience required:

1. Able to lead a sales conversation over video, phone, and in person.
2. A confident, articulate, and effective communicator with the ability to convey expertise to clients.
3. Confident user of Office365 suite of products.
4. Strong interpersonal skills with the ability to influence.

What you’ll get in return:

1. Holiday – 25 days rising to 30 days with length of service.
2. Hybrid working.
3. A day off for your birthday.
4. A day off for volunteering to support a charity, local support group, or community work of your choice.
5. Healthshield health cash plan – money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme, and counselling.
6. Enhanced family leave.
7. Enhanced pension scheme.
8. Life insurance.
9. Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
10. Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
11. Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
12. Sabbatical leave.
13. Long service awards.

We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.

Country: United Kingdom

Location: Hybrid; London; Witney

Salary: Commission guaranteed with total salary of £29,800 – £33,800+ in year one.

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