At a Glance
- Tasks: Coordinate amazing travel experiences and manage client itineraries from start to finish.
- Company: Join Audley Travel, a leader in personalised travel experiences.
- Benefits: Enjoy flexible work options, generous holiday, and health benefits.
- Other info: Dynamic team environment with opportunities for personal growth and development.
- Why this job: Turn your love for travel into a rewarding career with real impact.
- Qualifications: Strong organisational skills and a passion for delivering excellent service.
The predicted salary is between 24300 - 29700 £ per year.
Join the Audley Travel team as a Travel Operations Specialist and help us deliver extraordinary travel experiences for our clients. If you're passionate about travel and have a keen eye for detail, we would love to hear from you!
As a Travel Operations Specialist, you’ll manage the behind-the-scenes coordination of client itineraries, handling end-to-end administration from booking confirmation through to their return home—ensuring every journey runs smoothly and seamlessly.
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
Role Highlights
- Itinerary Management: Accurately confirm all elements of client bookings, ensuring services are secured on time and in line with agreed SLAs.
- End-to-End Coordination: Manage itinerary updates and amendments, working closely with Country Specialists and suppliers to keep plans accurate and seamless.
- Quality Assurance: Complete thorough booking checks and validations, ensuring all confirmations, records, and costings are correct.
- Pre-Travel Preparation: Finalise all travel details ahead of departure, preparing personalised documentation and ensuring every aspect of the trip is ready.
- Operational Support: Provide behind-the-scenes support while clients are travelling, managing changes and reissuing documentation where required.
It Would Be Great If
- You are highly organised and detail-focused, with the ability to manage multiple bookings and priorities accurately.
- You are a confident communicator, able to liaise effectively with internal teams, suppliers, and stakeholders.
- You take pride in delivering high-quality work, ensuring accuracy and excellent service at every stage.
- You are calm, resilient, and adaptable in a fast-paced, deadline-driven environment.
- You are a proactive problem solver, comfortable working independently and taking ownership of tasks.
- You are committed to continuous learning and development, with a passion for improving processes and skills.
- You have strong Maths and English skills and are confident using Office 365 tools.
- You embody a positive, team-oriented mindset, aligned with Audley’s values and passion for travel.
- Previous travel or CRM system experience (including supplier costing and flight bookings) is an advantage, but not essential.
What's In It For You
- This role is located in our Witney, Oxfordshire office. Please note the office is in a rural location with limited public transport options, so we recommend reviewing your travel arrangements before applying.
- The work pattern for this role is 9–5:30pm Monday to Thursday and 9–5pm on Friday.
- Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Holiday - 25 days rising to 30 days with length of service. A day off for your birthday. A day off for volunteering to support a charity, local support group or community work of your choice.
- Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office.
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Enhanced family leave & pension scheme.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Long service awards & sabbatical leave.
The Interview Process
Our interview process involves 3 main stages:
- One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called HireVue. This provides an opportunity for you to answer some questions to help us explore your application further.
- A follow-up call with a recruiter to discuss next steps and share further details on the role.
- The last and final stage is an interview with two Travel Operations Managers from the hiring team. Outcome and final feedback.
We also encourage you to provide us feedback, if you wish, to help you improve our recruitment process. We welcome you to speak to our recruitment team at any point during your hiring process. If you have any specific questions before this, please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
Travel Operations Specialist in Witney employer: Audley Travel
As a leading travel service provider in the UK, we pride ourselves on being an excellent employer that values diversity and employee wellbeing. Our hybrid working model offers flexibility, complemented by comprehensive health plans, generous holiday allowances, and opportunities for sabbatical leave, ensuring our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Operations Specialist in Witney
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Audley Travel who are looking for fresh talent for roles like Travel Operations Specialist.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Audley Travel and give you a leg up for your Travel Operations Specialist application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Operations Specialist openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Operations Specialist in Witney
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Operations Specialist role at Audley Travel.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Operations Specialist position at Audley Travel.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Audley Travel.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Audley Travel's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Operations Specialist.
How to prepare for a job interview at Audley Travel
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Audley Travel.
