At a Glance
- Tasks: Lead a dynamic team to enhance client journeys and improve operational processes.
- Company: Join Audley Travel, a leader in personalised travel experiences.
- Benefits: Competitive salary, health benefits, flexible work options, and generous holiday allowance.
- Other info: Enjoy a supportive, inclusive culture with opportunities for personal growth.
- Why this job: Make a real impact on client experiences while developing your leadership skills.
- Qualifications: Experience in team leadership and a passion for customer service.
The predicted salary is between 33750 - 41250 £ per year.
Join Audley Travel as our next Sales Operations Manager and help deliver exceptional client journeys behind the scenes. If you're an experienced people leader with a passion for operational excellence, travel, and developing high-performing teams, we'd love to hear from you.
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our client's unique way of seeing the world. For over 30 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
Role Highlights
- Lead a High-Performing Team: Manage and develop a team of Sales Operations Specialists, supporting their growth and ensuring departmental KPIs and SLAs are achieved.
- Own the Customer Journey: Take responsibility for the operational delivery of bookings from confirmation through to clients returning home.
- Drive Continuous Improvement: Identify opportunities to improve processes, efficiencies and operational performance across your specialist region.
- Handle Complex Challenges: Lead operational responses to travel incidents, coordinating with internal teams and external partners to ensure the best outcomes for clients.
- Make a Real Impact: Play a key role in delivering exceptional client experiences while supporting the wider business strategy.
It Would be Great If
- You have experience leading and developing successful teams.
- You are highly organised and thrive in a fast-paced environment with multiple priorities.
- You have experience within the travel industry, ideally with a tour operator or travel business.
- You are resilient under pressure and can make effective decisions during challenging situations.
- You are passionate about delivering outstanding customer experiences.
- You enjoy improving processes and finding smarter ways of working.
- You are a collaborative leader who builds strong relationships across teams.
- You embody positive leadership and are committed to developing others.
What's In It For You
- This role is located in our Witney, Oxfordshire or Shepherd's Bush, London office.
- Salary starting from £37,500 + Discretionary bonus.
- Life insurance & Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Holiday - 25 days rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Flexible hybrid work options - we ask our employees to join us for a minimum of 3 days a week in the office.
- Wellhub - a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform - a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Enhanced family leave & pension scheme.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Long service awards & sabbatical leave.
The Interview Process
Our interview process involves 3 main stages:
- Recruiter Call – An initial conversation with one of our Talent Acquisition team members to discuss your experience, motivations and the opportunity in more detail.
- Interview with the Hiring Team – A competency-based interview with members of the hiring team, exploring your leadership experience, operational expertise and approach to team development.
- Outcome & Feedback – We'll provide a clear outcome and feedback following your interview. We also welcome your feedback on our recruitment process.
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Sales Operations Manager in Witney employer: Audley Travel
As a leading travel service provider in the UK, we pride ourselves on being an excellent employer that values diversity and employee wellbeing. Our hybrid working model offers flexibility, complemented by comprehensive health plans, generous holiday allowances, and opportunities for sabbatical leave, ensuring our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager in Witney
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Operations Manager at Audley Travel, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Audley Travel. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Operations Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Operations Manager in Witney
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Audley Travel:When writing your cover letter, make sure to tailor your message specifically for Audley Travel. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Audley Travel
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Audley Travel that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Audley Travel that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Audley Travel’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
