At a Glance
- Tasks: Provide tech support and resolve issues for Audley’s technology services.
- Company: Join Audley Travel, where careers turn into adventures in a supportive community.
- Benefits: Enjoy flexible hybrid working, 25+ days holiday, health cash plan, and travel discounts.
- Other info: Dynamic environment with opportunities for personal growth and development.
- Why this job: Combine your passion for travel with a rewarding tech career at Audley.
- Qualifications: Experience in IT support, Microsoft 365, and basic networking skills required.
The predicted salary is between 63000 - 77000 £ per year.
At Audley Travel, we turn careers into adventures. We're dedicated to creating unique travel experiences for our clients and fostering a dynamic, rewarding environment for our team. Join Audley and become part of a supportive community that prioritises your development. Our inclusive culture, along with competitive salaries and benefits, supports your well-being and growth. If your passion is travel and you’re looking for a career that excites and inspires, Audley Travel is the perfect place for you.
The Role
As a Technology Support Analyst, you will be providing end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security, and other technologies as required. The Technology Support Analyst ensures the Technology department meets the agreed service levels. Also, follows Audley Technology processes and actively contributes to the knowledgebase for Technology use and for internal customers’ self-service. The Technology Support Analyst will help coordinate Major Incidents and provide communication to relevant stakeholders. This role requires some evening working on a rotational basis and overseas travel to our US office in Boston may be required from time to time as dictated by the business.
Key Responsibilities
- Provide end user support and technical issue resolution for Audley’s Technology services, which includes end-user devices, infrastructure services, local and wide area networking, business applications, cloud hosted services, mobile devices, cyber security and other technologies as required.
- Ensure the Technology department meets the agreed service levels.
- Provide effective and efficient 1st & 2nd technical line support to internal customers and to support the Service Delivery Manager.
- Follow Audley Technology processes and actively contribute to the knowledgebase for Technology use and for internal customers’ self-service.
- Help coordinate Major Incidents and provide communication to relevant stakeholders.
About you
You will bring expertise in delivering 1st and 2nd end-user line support, along with practical experience in administering a range of technologies and services within an enterprise environment.
Additional experience required:
- Working within an ITIL framework.
- Entry level administration of Microsoft 365 environments.
- End user Active Directory administration.
- Troubleshoot basic networking issues: DNS, DHCP and TCP/IP.
Experience and knowledge of the following is desirable:
- PowerShell Scripting.
- Networking concepts & protocols.
- Windows Server Administration.
Why Audley
We are committed to our employees’ quality of life and value the importance of flexibility by offering hybrid working where you can split your time between one of our wonderful offices and remotely from home or elsewhere in the UK. We ask that our employees join us in the office for a minimum of 3 days a week.
There’s more:
- 25 days of holidays rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Enhanced family leave.
- Enhanced pension scheme.
- Life insurance.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Wellhub – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Sabbatical leave.
- Long service awards.
We believe it's our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment.
Technology Support Analyst employer: Audley Travel
As a leading travel service provider in the UK, we pride ourselves on being an excellent employer that values diversity and employee wellbeing. Our hybrid working model offers flexibility, complemented by comprehensive health plans, generous holiday allowances, and opportunities for sabbatical leave, ensuring our team members can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Audley Travel values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Audley Travel might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Audley Travel!
✨Direct Apply to Audley Travel
Let's not forget to apply directly through the Audley Travel website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Audley Travel.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Audley Travel. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Audley Travel
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
