At a Glance
- Tasks: Manage lead allocation for the Global Travel team and support travel advisors.
- Company: Join Audley Travel, a leader in personalised travel experiences.
- Benefits: Competitive salary, health cash plan, flexible work options, and generous holiday allowance.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Turn your passion for travel into a rewarding career with real impact.
- Qualifications: Strong organisational skills, excellent communication, and a love for travel.
The predicted salary is between 25000 - 28000 £ per year.
Join Audley Travel and become our next Lead Allocator within the Global Travel Team. If you're passionate about travel and have strong organisation and planning skills, we would love to hear from you!
Travel Shaped Around You: The Audley Way
We believe the best trips are those that reflect our clients' unique way of seeing the world. For over 25 years, we've been crafting personalised journeys, allowing our clients to create a lifetime of unforgettable memories.
Role Highlights
- Lead Allocation: Your main responsibility will be managing the Internal CRM trip and lead queue for the Global Travel team and allocating new enquiries to the Global Travel Advisors. Ensuring that each lead is assigned to the right person at the right time by utilising the department lead tracker and input from Global Travel Managers. Working autonomously in the role you will be responsible for overall decision-making, with the support and guidance from Global Travel Managers.
- Communication & Administrative Support: Collaborating closely with Global Travel Managers to understand team capacity and availability, and to provide timely updates on lead allocation challenges and opportunities. Highlighting any capacity issues early and communicating them to the GTT management team for decision-making. Cross-functional communication with Marketing, Administration, Client Experience, and Trade teams, as necessary. Providing administrative support to Global Travel Managers during periods of lower lead volumes, primarily related to team capacity and planning.
It Would be Great If
- You have strong organisation and planning skills and are capable of multitasking and prioritising effectively.
- You possess excellent communication skills across various channels and are a confident decision maker.
- You have the ability to work in an agile environment, supporting team objectives with administrative tasks.
- You have good time management skills, understanding time boxing and prioritising tasks to maximise individual and team productivity.
- You are calm under pressure with a resilient approach, particularly during periods of increased demand.
- You have a good understanding of Office 365 including MS Word, Excel, SharePoint and Outlook.
- You embody the Audley values of being positive, being the difference, being one team and being passionate about travel.
What's In It For You
- This role is located in our Witney, Oxfordshire office or our Shepherd's Bush, London office.
- Salary range of £25,000-£28,000 dependent on experience.
- Healthshield health cash plan - money back for costs associated with everyday healthcare (including optical, dental, medical, prescriptions, physio), and access to medical and wellbeing resources such as a GP service, employee assistance programme and counselling.
- Holiday - 25 days rising to 30 days with length of service.
- A day off for your birthday.
- A day off for volunteering to support a charity, local support group or community work of your choice.
- Flexible hybrid work options – we ask our employees to join us for a minimum of 3 days a week in the office.
- Gympass – a wellbeing platform that gives you unlimited, discounted access to top gyms, studios, and wellbeing apps.
- Benefits Platform – a reward scheme that gives you discounts and cashback with hundreds of retailers.
- Enhanced family leave & pension scheme.
- Discounted Audley trips (for you and your friends & family) and exclusive access to staff travel discount websites.
- Long service awards & sabbatical leave.
The Interview Process
Our interview process involves 3 main stages: One of our recruiters will review your application personally, and if successful we will invite you to complete a video submission using a platform called HireVue. This provides an opportunity for you to answer some questions to help us explore your application further. A follow-up call with a recruiter to discuss next steps and share further details on the role. The last and final stage is an interview with two of our Regional Sales Managers from the hiring team. Outcome and final feedback. We also encourage you to provide us feedback, if you wish, to help us improve our recruitment process.
We welcome you to speak to our recruitment team at any point during your hiring process, if you have any specific questions before this please contact us on careers@audleytravel.com.
We believe it’s our people that make the difference and who build Audley into the success it is today. We pride ourselves on enabling people to reach their full potential through promoting and celebrating a diverse and inclusive working environment and encourage you to let us know if there's anything we can do to make your application process easier for you for any reason to help you shine!
Ready to turn your travel passion into a career? Apply now to start your journey at Audley Travel!
Lead Allocator - Global Travel Team employer: Audley Travel
At Audley Travel, we pride ourselves on fostering a vibrant and inclusive work culture that celebrates diversity and encourages personal growth. As a Lead Allocator in our Global Travel Team, you'll enjoy a range of benefits including flexible hybrid working options, generous holiday allowances, and opportunities for professional development, all while being part of a passionate team dedicated to crafting unforgettable travel experiences. Located in the picturesque Witney or dynamic Shepherd's Bush, you will thrive in an environment that values your contributions and supports your career aspirations.
