At a Glance
- Tasks: Be the friendly face of our practice, helping patients with appointments and inquiries.
- Company: Join Audley Health Centre, a modern GP practice known for compassionate care.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Other info: Collaborative team atmosphere with a focus on patient-centred healthcare.
- Why this job: Make a real difference in people's lives by providing exceptional patient care.
- Qualifications: Warm personality, excellent communication skills, and a passion for helping others.
The predicted salary is between 24000 - 36000 € per year.
We are seeking a friendly, professional and patient-focusedReceptionist to join our team. As the first point of contact for patients, youwill play a vital role in ensuring that everyone who visits or contacts thepractice receives a positive and respectful experience.
While previous GP or healthcare reception experience is anadvantage, it is your personality, warmth and approach to patient care thatmatter most. We are looking for someone who can bring positivity, empathyand professionalism to every interaction.
Main duties of the job
Your main duties will include managing appointmentrequests, handling telephone and face-to-face enquiries, supporting patientswith online access, various administration tasks and ensuring the smooth dailyrunning of the reception area.
About us
Audley Health Centre is a modern, patient-centred GP practice providing high-quality care to our local community in Audley and the surrounding area. We are proud of our strong reputation for compassionate, accessible healthcare and ourOutstanding rating from the Care Quality Commission.
Our team works collaboratively within atotal triage system,ensuring that patients can access the right care at the right time, whether by phone, online, or in person. We take great pride in being a welcoming, supportive and forward-thinking workplace.
Job responsibilities
Our receptionists play a vital role in ensuring patients receive timely and appropriate care. You will be the first point of contact for patients, providing courteous, efficient, and effective support. You will also provide general administrative assistance to the practice team and act as a key link between patients, doctors, and other medical and clerical staff.
Key Responsibilities:
Greet and assist patients in person, over the phone, and via email.
Direct patients to the appropriate service or healthcare professional.
Manage appointment requests and maintain the appointment system.
Support patients with online access, including registration and navigation.
Handle general administrative tasks to support the smooth running of the practice.
Act as a focal point of communication between patients, medical staff, and colleagues.
Additional Information:
A full, in-depth job description is available as an attached document for further details.
Person Specification
Experience
- Warm, friendly and approachable manner you enjoy helping people and can make patients feel at ease.
- Excellent communication skills both face-to-face and over the phone; able to listen carefully and respond with empathy and clarity.
- Positive and proactive attitude adaptable and calm under pressure, with a can-do approach to problem-solving.
- Team player supportive and respectful of colleagues in a busy, multidisciplinary environment.
- Strong organisational skills able to manage competing priorities while maintaining accuracy and attention to detail.
- Confidentiality and professionalism a clear understanding of patient privacy and data protection requirements.
- IT confidence comfortable using clinical systems, email, and Microsoft Office (training provided if needed).
- Previous experience in a healthcare or customer service role.
- A natural ability to make people feel valued, welcome, and listened to.
- An interest in continuous learning and improving the patient experience.
Care Navigator/Receptionist in Stoke-on-Trent employer: Audley Health Centre
At Audley Health Centre, we pride ourselves on being a welcoming and supportive workplace that values compassion and patient care. Our team-oriented culture fosters professional growth and continuous learning, ensuring that every employee feels valued and empowered to make a difference in our community. With an Outstanding rating from the Care Quality Commission, we offer a rewarding environment where your contributions directly impact the quality of healthcare provided to our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator/Receptionist in Stoke-on-Trent
✨Tip Number 1
First impressions matter! When you walk into that interview, bring your warm and friendly personality with you. Smile, make eye contact, and show them you’re genuinely excited about the role.
✨Tip Number 2
Be prepared to showcase your communication skills. Practice answering common questions while demonstrating your empathy and clarity. Remember, they want to see how you interact with others!
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the practice by asking about their approach to patient care or team dynamics. It’s a great way to demonstrate your enthusiasm for the role.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Care Navigator/Receptionist in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your warmth and friendliness shine through. Remember, it's not just about your experience; it's about how you connect with people.
Tailor Your Application:Make sure to customise your application for the Care Navigator/Receptionist role. Highlight any relevant experience, especially in healthcare or customer service, and relate it back to how you can enhance patient care at Audley Health Centre.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is key for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Audley Health Centre
✨Show Your Warmth
As a Care Navigator/Receptionist, your personality is key. Make sure to convey your friendly and approachable nature during the interview. Share examples of how you've made patients feel at ease in previous roles, as this will highlight your suitability for the position.
✨Demonstrate Empathy
Prepare to discuss scenarios where you've had to listen carefully and respond with empathy. This role requires excellent communication skills, so think of specific instances where you’ve successfully handled difficult situations or provided support to someone in need.
✨Highlight Your Organisational Skills
The ability to manage competing priorities is crucial. Be ready to talk about how you stay organised in a busy environment. You might want to mention any tools or methods you use to keep track of appointments and tasks, showcasing your attention to detail.
✨Be IT Savvy
While training will be provided, showing that you're comfortable with technology can set you apart. Brush up on common clinical systems and Microsoft Office applications. If you have experience with similar software, be sure to mention it during the interview.
