Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Serve food and drinks, manage reservations, and ensure a top-notch experience for guests.
- Company: Join Mayfield, a vibrant retirement village with a community feel and excellent facilities.
- Benefits: Enjoy flexible hours, competitive pay, 28 days holiday, and discounts at restaurants nationwide.
- Why this job: Perfect for building hospitality skills in a supportive environment with great career growth opportunities.
- Qualifications: Customer service experience, strong communication skills, and a positive, organised attitude are essential.
- Other info: Free uniform, health care cash plan, and a fun team atmosphere await you!
The Customer Services Assistant in our Food and Beverage team will be based at our Mayfield retirement village in Watford. Mayfield Watford is part of a buzzing residential neighbourhood which includes facilities such as a shop, food and beverage outlet, leisure club and a beautiful riverside park.
Mayfield villages comprises of owners, who permanently reside on site within their own private homes and who pay a management fee for the upkeep of their properties and access to services on site. In addition the village hosts external customers and this role is responsible for providing a first class, positive experience for all.
The Role
We’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality with the support of our Mayfield Academy.
As our Customer Services Assistant in our Food and Beverage outlets, you’ll ensure that Mayfield owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the food at our \’M Bar & Kitchen\’ will get a warm welcome and a smooth, seamless service.
Whether you’re taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.
The Ideal Candidate:
- Experience of working in a customer facing role.
- Excellent communication and relationship building skills to ensure the customer receive the highest quality of service and customer engagement is high.
- A ‘can do’ attitude and an organised approach that ensures things get done.
- Ability to hold conversations, being attentive to the needs of our customers whilst spotting opportunities to upsell
- Strong team worker.
- Ability to deal with queries in an efficient and diplomatic way.
- Strong attention to detail and ability to work under pressure.
- Self-motivated and driven by standards and sales opportunities.
- Excellent organisation skills with the ability to prioritise and produce creative solutions
- Accurate cash handling skills.
- Hands on and flexible approach in order to be able to carry out a variety of tasks inline with the needs of the village.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our Health Care Cash Plan
- Free membership to our employee discount portal with access to discounts at all major retailers
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’ Waitress
AV_CHP
Waiter / Waitress employer: Audley Group
Contact Detail:
Audley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the Mayfield retirement village and its offerings. Understanding the unique environment and services provided will help you engage with potential customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to hold a friendly and attentive conversation is key in this role, so the more comfortable you are, the better you'll perform during interviews.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled difficult situations or gone above and beyond for customers in the past. This will highlight your ability to provide exceptional service.
✨Tip Number 4
Demonstrate your team spirit by discussing any previous teamwork experiences. Highlighting your ability to work collaboratively will resonate well with the hiring team, as they value strong team players.
We think you need these skills to ace Waiter / Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've provided exceptional service, as this is key for the Waiter/Waitress position.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and 'can do' attitude. Mention specific examples of how you've successfully engaged with customers and contributed to a positive dining experience.
Highlight Teamwork Skills: Since teamwork is essential in this role, include examples of how you've worked effectively within a team. This could be from previous jobs or even volunteer experiences where collaboration was key.
Show Enthusiasm for the Role: In your application, express your passion for hospitality and your eagerness to contribute to the Mayfield community. A genuine interest in providing excellent service can set you apart from other candidates.
How to prepare for a job interview at Audley Group
✨Showcase Your Customer Service Skills
Since the role is all about providing a first-class experience, be ready to share examples of how you've excelled in customer service roles before. Highlight any specific situations where you went above and beyond for a customer.
✨Demonstrate Teamwork
This position requires strong collaboration with colleagues. Be prepared to discuss your experiences working in a team, how you contribute to a positive atmosphere, and how you handle conflicts or challenges within a group.
✨Prepare for Menu Knowledge Questions
Familiarise yourself with common food and beverage items that might be served at the venue. Being able to confidently discuss menu options and make recommendations will show your enthusiasm and readiness for the role.
✨Exhibit a Positive Attitude
A 'can do' attitude is essential for this job. During the interview, maintain a positive demeanour, smile, and express your eagerness to contribute to the team and enhance the customer experience.
