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For Companies At a Glance
- Tasks: Manage night operations, ensuring a safe and welcoming environment for residents.
- Company: Audley Group offers luxurious retirement villages focused on quality living and community.
- Benefits: Enjoy a live-in role with flexible hours and the chance to make a real difference.
- Why this job: Join a supportive team dedicated to enhancing residents' lives in a vibrant community.
- Qualifications: Strong communication skills, problem-solving abilities, and a commitment to customer care required.
- Other info: This is an equal opportunity role, promoting diversity and inclusion in the workplace.
The predicted salary is between 28800 - 43200 £ per year.
The Role:
Audley retirement villages are set in unique locations where our village owners can retire in a peaceful and
lavish setting. Audley villages comprises of owners, who permanently reside on site within their own private
homes and who pay a management fee for the upkeep of their properties and access to services on site. Flete
House accommodates a modest number of Owner/Residents with each apartment having a different
configuration within the building.
Reporting into the Residential Manager, you would be responsible for delivering friendly and efficient customer
service and create a secure, warm and welcoming environment for all our owners and assist with administrative
and operational support throughout the village when required.
You will be responsible for the upkeeping of the communal areas, performing simple repairs and performing
security checks.
Role Purpose:
Our owners’ quality of life and care depend upon the safety and high standard of the facilities we provide, as
well as the facilities within their home. This role is playing a vital role in helping to keep these high standard
facilities for owners, a high standard village environment for all users meeting the business needs and
guidelines.
Key Skills & Requirements:
- Prominent level of flexibility and willingness to be on call when on duty as this is a live in role.
- To have a clear understanding of infection control and what you would need to do in case you were needed to help in an emergency
- Problem solving skills.
- Strong verbal and written communication skills.
- Flexibility of approach in order to be able to carry out a variety of tasks and adapt to the needs of the village
- Commitment to providing a high standard of customer care and customer satisfaction.
- Be an active listener who is able to show understanding of others
- Ability to use your own initiative and work independently with little to no supervision.
- Excellent time management and organizations skills.
- Punctual and reliable.
Other
- To reflect the organisation values through your behaviour every day.
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
AV_CHP
Night Duty Manager employer: Audley Group
Contact Detail:
Audley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Duty Manager
✨Tip Number 1
Familiarise yourself with the specific needs of retirement villages. Understanding the unique environment and challenges faced by residents will help you demonstrate your commitment to providing high-quality customer care during interviews.
✨Tip Number 2
Highlight your problem-solving skills in conversations with potential employers. Be ready to share examples of how you've successfully handled unexpected situations or emergencies in previous roles, as this is crucial for a Night Duty Manager.
✨Tip Number 3
Showcase your flexibility and willingness to adapt. Since this role requires being on call and managing various tasks, emphasise your ability to handle different responsibilities and your readiness to step in when needed.
✨Tip Number 4
Prepare to discuss your communication skills. As a Night Duty Manager, you'll need to interact with residents and staff effectively, so be ready to provide examples of how you've successfully communicated in past roles.
We think you need these skills to ace Night Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Duty Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, management, or similar roles. Provide examples of how you've successfully handled emergencies or maintained high standards in a previous job.
Showcase Soft Skills: The role requires strong communication, problem-solving, and organisational skills. Use your application to demonstrate these abilities through specific examples, such as times when you effectively resolved issues or improved customer satisfaction.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your personality and commitment to providing excellent customer care. Mention why you are interested in working for Audley retirement villages and how you can contribute to their values and mission.
How to prepare for a job interview at Audley Group
✨Showcase Your Customer Service Skills
As a Night Duty Manager, you'll be responsible for delivering friendly and efficient customer service. Prepare examples from your past experiences where you provided excellent service, especially in challenging situations.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills. Think of specific instances where you've successfully resolved issues or improved processes, and be ready to discuss these during the interview.
✨Highlight Flexibility and Initiative
This position demands flexibility and the ability to work independently. Be prepared to talk about times when you've adapted to changing circumstances or taken the initiative to complete tasks without supervision.
✨Understand Infection Control Protocols
Since the role may involve emergency situations, it's crucial to have a clear understanding of infection control. Brush up on relevant protocols and be ready to explain how you would handle such scenarios if they arise.
