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For Companies At a Glance
- Tasks: Lead and manage teams to ensure exceptional service in our vibrant villages.
- Company: Join Audley Group, transforming retirement living with stylish homes and top-notch facilities.
- Benefits: Enjoy a competitive salary, 33 days holiday, and discounts at restaurants nationwide.
- Why this job: Be part of a dynamic team that enhances lives and builds community connections.
- Qualifications: Experience in hospitality management and strong people skills are essential.
- Other info: We celebrate diversity and are committed to equal opportunities for all.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What\’s more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It\’s retirement, but not as the UK has known it.
As our Operations Manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.
You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.
The Ideal Candidate:
- Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
- Ability to deal with all employee relations issues professionally and legally.
- Effective experience of people management including Rota management, recruitment, onboarding and staff development.
- Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
- Project Management experience mainly for event planning and management (preferably).
- Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
- Warm, professional and empathetic.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 33 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
AV_CHP
Hospitality and Restaurant manager employer: Audley Group
Contact Detail:
Audley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality and Restaurant manager
✨Tip Number 1
Familiarise yourself with the unique offerings of Mayfield and Audley Villages. Understanding their brand values and the specific services they provide will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Network with current or former employees of Audley Villages. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable in your application process.
✨Tip Number 3
Prepare to discuss your experience in managing food, beverage, and leisure operations. Be ready to share specific examples of how you've successfully handled similar responsibilities in a high-quality hospitality environment.
✨Tip Number 4
Showcase your project management skills by preparing examples of past events you've planned and executed. Highlighting your ability to manage multiple tasks and lead a team will resonate well with the hiring managers.
We think you need these skills to ace Hospitality and Restaurant manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and restaurant management, particularly in 4-star or higher environments. Emphasise your skills in people management, financial oversight, and project management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing customer experiences and your ability to lead a team. Mention specific examples of how you've successfully managed operations or improved service quality in previous roles.
Highlight Relevant Skills: In your application, clearly outline your experience with employee relations, cost control, and event planning. Use bullet points to make these skills stand out and ensure they align with the job description.
Showcase Your Personality: Since the role requires a warm and professional approach, let your personality shine through in your application. Use a friendly tone and express your enthusiasm for creating a welcoming environment for both owners and customers.
How to prepare for a job interview at Audley Group
✨Showcase Your Hospitality Experience
Make sure to highlight your previous experience in food, beverage, and leisure club management. Discuss specific examples from your past roles that demonstrate your ability to provide exceptional service and manage a team effectively.
✨Demonstrate People Management Skills
Prepare to discuss your experience with employee relations, including recruitment, onboarding, and staff development. Be ready to share how you've successfully managed teams and resolved conflicts in a professional manner.
✨Understand Profit & Loss Management
Familiarise yourself with the basics of managing Profit & Loss statements. Be prepared to discuss how you have controlled costs and handled procurement processes in your previous roles, as this will be crucial for the position.
✨Exhibit a Warm and Empathetic Attitude
Since the role involves interacting with both owners and external customers, it's important to convey your warm and empathetic nature during the interview. Share examples of how you've built relationships and provided support to clients in the past.
