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- Tasks: Provide exceptional service and support to our residents and guests at our vibrant villages.
- Company: Join a forward-thinking company transforming retirement living with style and care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts at restaurants nationwide.
- Why this job: Be part of a warm team creating memorable experiences for our community.
- Qualifications: Customer service experience and a friendly, professional attitude are essential.
- Other info: Flexible shifts and excellent career development opportunities await you.
The predicted salary is between 24000 - 36000 £ per year.
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams, we provide owners as well as customers out in the local community with the support they need to remain independent. It’s retirement, but not as the UK has known it.
As our Receptionist, you will be responsible for ensuring the highest quality of service is provided to all Audley customers. This role is highly customer-centred and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate:
- Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enabling them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands-on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
In Return You Will Receive:
- Work-life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive of bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
Receptionist in Egham employer: Audley Group
Contact Detail:
Audley Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Egham
✨Tip Number 1
Get to know the company! Research Audley Villages and Mayfield Villages to understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about providing a warm and friendly service, think of scenarios where you can demonstrate your ability to handle enquiries and resolve complaints effectively. Role-playing with a friend can be super helpful!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and the receptionist role. They might even share tips or refer you directly, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our fantastic team at Audley Villages. Don’t miss out on this opportunity!
We think you need these skills to ace Receptionist in Egham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the warm and friendly side of you that matches our team spirit. Don’t be afraid to share a bit about yourself and why you’re excited about joining us.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in customer service or hospitality. We love candidates who can demonstrate their ability to handle enquiries and resolve issues with a smile!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our amazing team!
How to prepare for a job interview at Audley Group
✨Know the Company Inside Out
Before your interview, take some time to research Audley Villages and Mayfield Villages. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've provided exceptional service or resolved complaints. Highlight your warm and friendly approach, as this aligns perfectly with the company's focus on customer satisfaction.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, like managing a difficult customer or coordinating an event. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Demonstrate Team Spirit
The role requires collaboration with colleagues, so be prepared to discuss how you work within a team. Share examples of how you've supported junior colleagues or contributed to a positive team environment. This will show that you’re not just focused on individual success but also on fostering a great workplace culture.
