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For Companies At a Glance
- Tasks: Deliver exceptional service to guests and owners in a luxury dining environment.
- Company: Join Audley Retirement, a growing luxury brand focused on hospitality and community.
- Benefits: Enjoy work-life balance, competitive salary, discounts, and excellent training opportunities.
- Why this job: Build your skills in a vibrant setting while making a positive impact on guests' experiences.
- Qualifications: Previous hospitality experience preferred; must have a positive attitude and strong communication skills.
- Other info: Flexible shifts and a supportive team culture await you!
Job Description
The Role
The Restaurant is set within our Audley Retirement village, the village has its own health club, library, fine dining restaurant, bar and luxury suites. Audley villages comprises of owners, who permanently reside on site within their own private homes but also hosts external customers. From the simple to the finest cuisine, beautiful settings in heritage buildings and, of course, the very best people. As a growing luxury brand, we’re serious about investing in our people’s training and development, making this a great place to build on your skills, take on a varied range of roles and develop your career in hospitality in double quick time.
As our Waiter / Waitress you’ll ensure that Audley Owners and External Customers have the highest quality of service and experience. Thanks to you, owners and the guests who come to enjoy the exceptional food and surroundings at our restaurant and bistro will get a warm welcome and a smooth, seamless service.
Whether you’re taking reservations, seating guests, advising on the menu, serving afternoon tea, promoting the village and our luxury spa, or sharing a joke with regulars, you’ll deliver an exceptional service. You’ll also help service our guest suites, answer owners’ enquiries, keep an eye on stock levels, help set up for special events, and keep everywhere looking scrupulously clean.
The Ideal Candidate:
- Previous experience in hospitality and handling cash (preferably).
- Taking pride in everything you do is an essential quality for this role.
- A ‘can do’ attitude and an organised approach that ensures things get done.
- Excellent communication skills.
- Self-motivated and driven by standards and sales opportunities.
- Eager to learn and develop.
- Hands on and flexible approach to daily duties and shift patterns.
- Warm, professional and empathetic, as well as smartly turned out.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
Waiter / Waitress employer: Audley Group Careers
Contact Detail:
Audley Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter / Waitress
✨Tip Number 1
Familiarise yourself with the menu and the unique offerings of Audley Retirement village. Knowing the dishes and drinks inside out will help you engage confidently with customers and showcase your enthusiasm for the role.
✨Tip Number 2
Demonstrate your customer service skills by practicing how to create a warm and welcoming atmosphere. Think about how you can make each guest feel special, as this is key in a luxury setting like ours.
✨Tip Number 3
Network with current employees or those in similar roles within the hospitality industry. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Showcase your flexibility and willingness to learn during any interactions with us. Highlighting your adaptability to different tasks and shifts will demonstrate that you're a great fit for our dynamic environment.
We think you need these skills to ace Waiter / Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality. Emphasise any previous roles where you provided excellent customer service, handled cash, or worked in a fast-paced environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for hospitality and your eagerness to learn and develop. Mention specific skills that align with the job description, such as communication skills and a 'can do' attitude.
Showcase Your Personality: In your application, let your personality shine through. The role requires a warm and professional demeanour, so use your writing to convey your enthusiasm for providing exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Audley Group Careers
✨Showcase Your Hospitality Experience
Make sure to highlight any previous experience in hospitality during your interview. Discuss specific roles you've had, the types of establishments you've worked in, and how you contributed to providing excellent service.
✨Demonstrate Excellent Communication Skills
As a waiter or waitress, communication is key. Be prepared to discuss how you effectively communicate with both customers and team members. You might even want to share examples of how you've handled difficult situations or resolved customer complaints.
✨Emphasise Your 'Can Do' Attitude
The ideal candidate should have a positive and proactive approach. During the interview, express your willingness to take on various tasks and adapt to changing situations. Share instances where you've gone above and beyond to ensure customer satisfaction.
✨Prepare for Role-Playing Scenarios
You may be asked to participate in role-playing scenarios to demonstrate your service skills. Practice common situations, such as taking orders or handling complaints, so you can showcase your ability to provide exceptional service under pressure.
