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For Companies At a Glance
- Tasks: Be the friendly face of our village, ensuring top-notch service for all customers.
- Company: Join Audley Villages, where we redefine retirement living with style and exceptional care.
- Benefits: Enjoy a competitive salary, 28 days holiday, and discounts at our restaurants nationwide.
- Why this job: Make a real impact in a warm, supportive environment while hosting fun community events.
- Qualifications: Experience in customer service and a knack for resolving issues with a smile.
- Other info: Flexible shifts and opportunities for personal growth await you!
The predicted salary is between 24000 - 36000 £ per year.
Job Description
We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.
The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.
The Ideal Candidate:
- Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
- Ability to effectively manage and help to resolve any complaints or issues.
- Ability to delegate duties to junior colleagues, enable them to develop within their role.
- To be fully aware of all events planned and be able to advise.
- To have a good working knowledge of the local area and facilities available offsite.
- Be hands on and have a flexible approach to daily duties and shift patterns.
- Be punctual and promote team spirit.
- Warm, professional and empathetic.
In Return You Will Receive:
- Work life balance
- Competitive salary
- Company pension scheme, with a 5% company contribution
- 28 days holiday (inclusive bank holidays)
- 50% discount on food and drinks at all of our restaurants nationwide
- Guest suites at staff rates at all of our luxury villages nationwide
- Excellent learning and development opportunities
- Free membership to our employee discount portal with access to discounts at all major retailers.
- Free membership to our Healthcare Cash Plan Scheme
- Refer a friend bonus scheme
- Free uniform and a lot more…
Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’
AV_CHP
Receptionist employer: Audley Group Careers
Contact Detail:
Audley Group Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area and facilities. As a Receptionist, you'll need to provide information about local attractions and services, so knowing what's available will help you stand out.
✨Tip Number 2
Practice your customer service skills. Since this role is highly customer-focused, demonstrating your ability to handle enquiries and complaints with warmth and professionalism will be key during any interviews.
✨Tip Number 3
Show your enthusiasm for hospitality events. Be prepared to discuss any relevant experience you have in organising or participating in events, as this will highlight your proactive approach and team spirit.
✨Tip Number 4
Emphasise your flexibility and punctuality. The job requires a hands-on approach and adaptability to different shift patterns, so be ready to share examples of how you've successfully managed similar situations in the past.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Audley Villages that resonate with you, such as their commitment to exceptional service and community support.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service, particularly in hospitality or similar environments. Include examples of how you've handled reservations, resolved complaints, and contributed to team success.
Showcase Your Soft Skills: Since the role requires a warm and empathetic approach, make sure to showcase your interpersonal skills. Use specific examples to demonstrate your ability to communicate effectively and work collaboratively with colleagues and customers.
How to prepare for a job interview at Audley Group Careers
✨Showcase Your Customer Service Skills
As a Receptionist, your ability to provide exceptional customer service is key. Prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your warm and friendly approach.
✨Know the Local Area
Familiarise yourself with the local area and its facilities. Being able to recommend nearby attractions or services will demonstrate your commitment to providing a comprehensive service to residents and visitors.
✨Demonstrate Team Spirit
This role involves working closely with colleagues, so be ready to discuss how you promote teamwork. Share experiences where you've successfully collaborated with others or helped junior colleagues develop their skills.
✨Prepare for Hospitality Event Questions
Since you'll be involved in running hospitality events, think about any relevant experience you have in event planning or coordination. Be prepared to discuss how you would contribute to creating memorable experiences for residents.
