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For Companies At a Glance
- Tasks: Drive customer success for high-value enterprise accounts and ensure maximum platform value.
- Company: Join Auditoria.AI, a leader in AI solutions for corporate finance, transforming business processes.
- Benefits: Enjoy competitive salary, performance bonuses, and growth opportunities in a dynamic environment.
- Why this job: Be part of an innovative team shaping the future of finance with cutting-edge AI technology.
- Qualifications: 7+ years in Customer Success or Account Management, with a strong finance background preferred.
- Other info: Work closely with top companies like Rocket Companies and RingCentral to drive impactful change.
The predicted salary is between 48000 - 84000 £ per year.
Auditoria.AI is the leader in agentic AI solutions for corporate finance that automate business processes to accelerate finance operations and cash performance. Auditoria.AI executes mundane tasks while automating complex business functions in the Office of the CFO, redefining enterprise AI by combining its proprietary specialized language model with multi-model support for leading large language models (LLMs ) in production. Auditoria.AI seamlessly integrates GPTs from OpenAI, Azure, LLaMa, and Google Gemini, ensuring that finance teams have the best-in-class generative AI capabilities. Auditoria.AI’s agentic AI, called SmartBots , integrates with systems of record and accounting inboxes to optimize vendor management, streamline collections, add controls to procurement spend, accelerate data extraction, and automatically handle finance inbox inquiries.
Corporate finance and accounting teams at leading companies such as Rocket Companies, RingCentral, Truist Insurance Holdings, Match Group, Ochsner Health System, Stock X, Denny’s, Blackbaud, Memorial Sloan Kettering Hospitals, and Iowa State University use Auditoria to accelerate business value while minimizing heavy IT involvement, improving business resilience, lowering attrition, and accelerating business insights for finance teams.
Founded in 2019, we recently raised our Series B fundraise, led by Innovius Capital. Participation came from Dell Technologies Capital, Sentinel Global, and existing investors, including Venrock, NeoTribe Ventures, Engineering Capital, Workday Ventures, and KPMG Ventures.
The Opportunity for You
We’re seeking a Senior Customer Success Executive with a strong background in finance or accounting to join our team. In this role, you will be the strategic partner to a portfolio of high-value enterprise accounts, ensuring customers achieve maximum value from our platform and remain referenceable, loyal partners. Your focus will be on driving Net Revenue Retention (NRR), managing renewals, mitigating churn, and identifying and closing expansion opportunities.
Key Responsibilities
- Increase NRR: Develop and execute success plans that maximize customer value, product adoption, and expansion opportunities (upsells and cross-sells).
- Renewals & Churn Mitigation: Own the end-to-end renewal process for your portfolio, identifying risks early and deploying proactive strategies to mitigate churn.
- Customer Referenceability: Build trusted relationships with key customer stakeholders to drive advocacy, referenceability, and participation in marketing initiatives (case studies, testimonials, webinars, reference calls, etc.).
- Strategic Account Management: Act as a strategic advisor to finance / accounting and IT stakeholders, guiding them on best practices and helping drive operational transformation.
- Data-Driven Engagement: Leverage customer usage data and health metrics to identify at-risk accounts and growth opportunities; lead QBRs and executive briefings.
- Cross-Functional Collaboration: Partner closely with Sales, Product, Marketing, and Support to deliver a seamless and value-driven customer experience.
- Voice of the Customer: Collect, synthesize, and share customer feedback to inform product strategy and drive continuous improvement.
Qualifications
- 7+ years of experience in Customer Success, Account Management, or Consulting in a B2B SaaS start-up environment
- Proven success in driving NRR growth, managing renewals, and reducing churn in a high-touch customer environment.
- Strong understanding of accounting and financial operations (background in accounting or finance is a plus).
- Excellent relationship-building, communication, and executive presence.
- Strong analytical skills and experience using data to drive decision-making.
- Passion for innovation and helping customers succeed in a fast-paced, dynamic environment.
What We Offer
- Competitive salary and performance-based bonuses
- Opportunities for growth and career development
- A chance to help shape the future of finance through agentic AI technology
The Auditoria logo, Auditoria SmartFlow Skills, Auditoria AR Collections, Auditoria SmartPay, Auditoria SmartBots, Auditoria SmartInsights, and Auditoria SmartVendor are trademarks or registered trademarks of Auditoria.AI Inc. All rights reserved. #J-18808-Ljbffr
Senior Customer Success Executive employer: Auditoria.AI
Contact Detail:
Auditoria.AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in AI and finance. Understanding how Auditoria.AI's solutions integrate with existing financial systems will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the finance and AI sectors. Engaging with current employees or industry experts can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven Net Revenue Retention (NRR) in previous roles. Being able to articulate your successes in managing renewals and mitigating churn will demonstrate your fit for the role.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform decision-making in past positions. This will highlight your ability to leverage customer usage data effectively, a key aspect of the Senior Customer Success Executive role.
We think you need these skills to ace Senior Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success, Account Management, or Consulting, especially within a B2B SaaS environment. Emphasise your achievements in driving Net Revenue Retention and managing renewals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for finance and technology. Discuss how your background aligns with the role and how you can contribute to Auditoria.AI's mission of redefining enterprise AI.
Highlight Analytical Skills: In your application, provide examples of how you've used data to drive decision-making in previous roles. This is crucial for demonstrating your ability to leverage customer usage data and health metrics.
Showcase Relationship-Building Experience: Include specific instances where you've built trusted relationships with key stakeholders. This will illustrate your capability to drive advocacy and referenceability among customers.
How to prepare for a job interview at Auditoria.AI
✨Understand the Product
Familiarise yourself with Auditoria.AI's solutions and how they integrate AI into finance operations. Be prepared to discuss how these technologies can benefit customers and improve their processes.
✨Showcase Your Experience
Highlight your previous experience in Customer Success or Account Management, especially in a B2B SaaS environment. Use specific examples to demonstrate how you've driven NRR growth and managed renewals effectively.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show your excellent relationship-building skills by engaging them in conversation and demonstrating your communication prowess.
✨Prepare Data-Driven Insights
Be ready to discuss how you have used data to drive decision-making in past roles. Prepare examples of how you've identified at-risk accounts or growth opportunities using customer usage data.
