Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer support and resolve complex technical inquiries.
- Company: Join a leading enterprise tech platform focused on compliance and risk management.
- Benefits: Competitive salary, professional growth opportunities, and a collaborative work environment.
- Why this job: Make a real difference by helping customers navigate our innovative solutions.
- Qualifications: 3+ years in customer service, strong communication skills, and problem-solving abilities.
- Other info: Diverse and inclusive workplace with opportunities for learning and development.
The predicted salary is between 30000 - 42000 £ per year.
AuditComply is a leading enterprise technology platform designed to mitigate risk, ensure compliance, and enhance quality assurance and vendor management for highly regulated industries—all within a single, integrated solution. By streamlining operations, delivering deep insights, and driving digital transformation, AuditComply empowers organizations to increase efficiency, strengthen resilience, and maintain compliance with confidence—all from one seamlessly connected platform.
Global Support Representatives provide an exceptional customer experience while answering complex technical support questions from customers across the globe. You will be an expert on all company's services, able to assist with the most challenging inquiries. Global Support Representatives act as product experts, empowering customers with product knowledge and guiding them to self-sufficiency through education and resources. If you’re passionate about helping people and want to work in a challenging, fast paced environment you may be our next Global Support Representative!
Key Responsibilities
- Support our customers by email and phone with their inquiries on a day‐to‐day basis
- Manage customer expectations appropriately and always follow up on promises and time commitments
- Accurately log all customer communications in our support ticket tracking tool
- Understand customer business processes and software system processes and their relationships
- Complete regular tasks for customers such as report creation
- Ensure reported defects are thoroughly tested, replicated and documented
- Work closely with our development support team to ensure incidents are resolved timely and within SLA’s
- Update internal and customer facing knowledge base with new support articles, videos and training material
- Able to occasionally travel and visit our customers
What We're Looking For
- Understands the concept of providing an excellent customer experience
- Be eager to build a strong rapport with our customers and their employees
- Be friendly, empathetic, patient and personable even under stressful circumstances
- Have outstanding written and verbal communication skills
- Can exercise the “Three T’s” (Thinking, Talking, Typing)
- Show a strong ability to solve problems creatively, and systematically
- Demonstrate great attention to detail, and be an organized thinker
- Strong technical, software, internet experience
- Available for rotational on‑call After Hours Support
- 3+ years of customer/technical service experience
Nice to Have
- Knowledge of relational databases, SQL, Microsoft Excel
- Experience in supply‐chain, EDI, logistics, manufacturing or packaging
What We Offer
- Competitive salary & benefits package.
- Professional growth opportunities, with support for learning and development.
- A collaborative and innovative work environment.
Diversity & Inclusion at AuditComply
AuditComply is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Global Support Representative employer: AuditComply
Contact Detail:
AuditComply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Support Representative
✨Tip Number 1
Get to know the company inside out! Research AuditComply's services and values so you can speak confidently about how you can contribute to their mission during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers globally, role-play common support scenarios with friends or family to sharpen your responses and build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events to learn more about the company culture and potentially get a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the AuditComply team.
We think you need these skills to ace Global Support Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Global Support Representative role. Highlight your customer service experience and any technical skills that relate to the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since this role requires outstanding written and verbal communication, use your application to demonstrate these skills. Keep your language clear and concise, and don’t forget to proofread for any typos. We love attention to detail!
Highlight Problem-Solving Abilities: We’re looking for someone who can think on their feet! In your application, share examples of how you've creatively solved problems in past roles. This will show us that you have the right mindset for tackling complex inquiries.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at AuditComply
✨Know the Product Inside Out
Before your interview, make sure you understand AuditComply's services and how they help customers. Familiarise yourself with their platform and think about how you can explain its benefits to potential users. This will show your enthusiasm and readiness to be a product expert.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you resolved complex issues or built rapport with clients. This will demonstrate your ability to handle inquiries effectively and empathetically.
✨Practice the Three T’s
Since the role requires strong communication skills, practice the 'Three T’s'—Thinking, Talking, Typing. During the interview, articulate your thoughts clearly, listen actively, and respond thoughtfully. This will reflect your ability to manage customer expectations and communicate effectively under pressure.
✨Be Ready for Technical Questions
Brush up on your technical knowledge, especially around relational databases and SQL, as well as any relevant software experience. Be prepared to discuss how you would troubleshoot common issues or guide customers through technical challenges, showcasing your problem-solving skills.
