At a Glance
- Tasks: Lead customer onboarding and technical implementation projects for enterprise clients.
- Company: Join AudioStack, a pioneering AI audio production company with a vibrant culture.
- Benefits: Competitive salary, stock options, flexible hours, and great learning opportunities.
- Other info: Work in dog-friendly offices in London or Barcelona and enjoy a startup culture.
- Why this job: Make a real impact in the fast-growing audio tech space with a diverse team.
- Qualifications: 3+ years in Implementation or Technical Account Management, strong project management skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, UK or Barcelona, Spain
Type: Full-time, On-site (Hybrid)
Compensation: Competitive Salary + Bonus + ESOP
Reports to: Implementation Team Lead
About AudioStack 🦜 AudioStack is the world’s most powerful AI audio production infrastructure, empowering global brands, agencies, and creators to scale high-quality voice and audio production through our Audio-as-a-Service platform. We’re pioneering the future of audio automation, personalization, and synthetic voice with cutting-edge AI and a diverse international team.
About the Role
AudioStack is looking for a mid-level Implementation Manager based in either our HQ in London or our Operations Hub in Barcelona to lead customer onboarding and technical implementation projects across our enterprise and mid-market clients. This is a high-impact and strategic role within our Operations Team and alongside our Customer Success team and is ideal for someone who thrives at the intersection of project management, client consulting, and technical delivery. This role is hands‑on. You will take ownership of complex implementations, work cross‑functionally with Sales, Product, and Operations, and ensure our customers successfully deploy AudioStack’s AI‑powered audio infrastructure, seamlessly integrated into their workflow.
If you enjoy translating business needs into scalable technical solutions and managing stakeholders across commercial and technical teams, plus have a problem‑solving hustle mentality, this role is for you!
What You’ll Be Doing
- Project & Delivery Ownership
- Lead end‑to‑end implementation projects for enterprise and mid‑market customers
- Define project scope, timelines, milestones, and success metrics
- Manage cross‑functional internal teams (Sales, Product, Operations, Engineering)
- Drive projects to on‑time, on‑budget delivery
- Customer Consulting & Solution Design
- Understand clients’ business processes, KPIs, and operational challenges
- Assess client software ecosystems and integration requirements
- Translate business needs into structured technical implementation plans
- Identify optimisation opportunities and scalable AI audio use cases
- Stakeholder Management
- Act as the primary implementation point of contact for client stakeholders
- Partner with Sales to ensure smooth client kickoffs and clear expectation alignment
- Run structured kick‑offs, status updates, QBR inputs, and strategic check‑ins
- Build trusted relationships with agency partners and media teams
- Operational Excellence
- Standardise onboarding processes and implementation playbooks
- Forecast onboarding capacity and coordinate sprint planning with Operations
- Establish best practices for rollout across new markets and channels
- Drive continuous improvement across tools, documentation, and workflows
Experience
- +3 years of experience in Implementation, Technical Account Management, Onboarding, or IT/Tech Consulting
- Experience working with B2B or enterprise customers on complex technical projects
- Exposure to AdTech, MarTech, or Ad Operations is highly desirable
- Experience managing API‑based or SaaS implementations is a strong plus
Skills
- Strong project management capabilities (scope, risks, timelines, stakeholders)
- Excellent written and verbal communication skills
- Ability to explain technical concepts clearly to non‑technical stakeholders
- Structured problem‑solving mindset
- Highly organised, detail‑oriented, and process‑driven
- Proficient in Google Sheets / Excel
Technical Aptitude
- Strong understanding of APIs and integrations (coding experience is a plus, not required)
- Comfortable navigating technical discussions with product and engineering teams
- Passion for AI, audio technology, and scalable infrastructure
The opportunity to work in a leading voice & audio AI company, with an exceptional tech team with diverse and highly recognised backgrounds. Great Learning & Development opportunities, such as our biweekly journal club - state‑of‑the‑art papers or Friday wins, a proactive meeting to celebrate shipping of new software each week. Hybrid working and Flexible working hours with 3 days in the office per week. Stock Options (subject to performance and time served). The opportunity to shape a startup culture in a company in the fast‑growing audio/video space. A truly international and diverse team. Offices in the hottest startup hubs London, Barcelona and New York. Dog friendly offices (come and meet Swanson and Bernie)!
Why is now a really exciting time to join AudioStack 🚀 AudioStack is the leading Audio‑As‑A‑Service company with a very strong technology stack and AI R&D team, featured in some of the leading media. We have a great team and culture and you will be immersive in a very international environment and market. We are still a small team of 30 people expanding rapidly internationally. As an early employee you have a lot of room to apply and grow your skills fast, build out a team and move quickly with your ideas, enjoying a lot of space, flexibility and trust. Join us now to revolutionise how audio production is delivered at scale!
Our commitment to diversity 💗 We embrace diversity at www.audiostack.ai. To build a product that’s loved by everyone, we need a team with all kinds of different perspectives, experiences, and backgrounds. That’s why we’re committed to hiring people regardless of race, religion, colour, national origin, sex, sexual orientation, gender identity, age or disability.
Implementation Manager employer: AudioStack
AudioStack is an exceptional employer, offering a dynamic and innovative work environment where AI engineers can thrive. With a strong focus on employee growth, flexible working hours, and the chance to shape a startup culture in the fast-growing audio space, team members are empowered to make a significant impact. Located in vibrant startup hubs like London, employees enjoy a collaborative atmosphere, diverse backgrounds, and unique perks such as dog-friendly offices.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what AudioStack values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges AudioStack might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at AudioStack!
✨Direct Apply to AudioStack
Let's not forget to apply directly through the AudioStack website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at AudioStack.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at AudioStack. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at AudioStack
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
