At a Glance
- Tasks: Support artists and customers with inquiries, manage music operations, and maintain accurate records.
- Company: Join Audiosocket, a vibrant music licensing company connecting creators and brands.
- Benefits: Flexible remote work, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a chance to learn about music licensing and operations.
- Why this job: Be part of the music industry and help independent artists thrive.
- Qualifications: Strong communication skills, detail-oriented, and experience in admin or customer support.
The predicted salary is between 30000 - 40000 £ per year.
About Audiosocket
Audiosocket is a music licensing company connecting creators, brands, platforms, and media companies with high-quality music from independent artists around the world.
Our work spans artist relations, catalog operations, licensing, partnerships, accounting, technology, and customer support.
As we continue to grow, we’re focused on building stronger systems, clearer workflows, and a better support experience for both artists and customers.
Role Summary
We’re looking for a highly organized, detail-oriented, and service-minded person to support Audiosocket’s day-to-day artist support, customer support, and music operations.
This role will help manage inbound support from artists and storefront customers, while also taking on recurring music administration tasks such as PRO registrations, Direct License Notices, metadata updates, document tracking, reporting support, and other operational/admin projects.
The right person will enjoy a mix of communication, spreadsheets, music data, process follow-through, and keeping details organized across multiple teams.
Key Responsibilities
- Artist & Customer Support
- Help manage incoming artist, label, and storefront customer support requests, including sorting inbound A&R emails, responding to general/templated inquiries, escalating anything requiring deeper context to the appropriate team member, and compiling any assets or CMS updates flagged through comms.
- Respond to common questions using approved templates, FAQs, and internal guidance.
- Support artists with basic account questions, onboarding steps, profile updates, document submission, and missing information follow-up.
- Support storefront customers with basic questions related to subscriptions, downloads, licenses, invoices, and account access.
- Triage and escalate technical, legal, royalty, rights, billing, sales, or creative questions to the appropriate internal owner.
- Track recurring support themes and help improve FAQs, templates, and support workflows.
- Music Operations & Catalog Administration
- Assist with PRO registrations and related metadata preparation.
- Support music delivery and ingestion workflows, including metadata preparation and delivery tracking.
- Compile and submit Direct License Notices to PROs and partners as needed.
- Help maintain accurate artist, track, rights, and metadata records across internal systems.
- Support CMS updates, metadata cleanup, and recurring catalog admin projects.
- Collect, review, and organize artist assets such as lyrics, artwork, bios, agreements, and other required materials.
- Assist with document filing, naming, tracking, and internal recordkeeping.
- Support royalty/admin workflows by helping prepare, check, or organize data and reports.
- Cross-Department Admin Support
- Provide administrative support across Operations, Catalog, Artist Relations, Accounting, Marketing, Sales, and Tech as needed.
- Pull, review, update, and organize data from spreadsheets, CMS exports, support tools, and internal systems.
- Help keep trackers, task lists, ticket queues, and recurring processes organized and current.
- Support special projects involving research, data cleanup, reporting, file organization, or workflow documentation.
Skills & Qualities We’re Looking For
- Strong written communication skills with a friendly, clear, professional tone.
- Highly organized and detail-oriented.
- Comfortable working with spreadsheets, metadata, file systems, and repetitive admin tasks.
- Able to manage multiple requests without losing track of details.
- Good judgment around when to answer, when to clarify, and when to escalate.
- Comfortable learning new systems and documenting repeatable workflows.
- Service-minded, patient, and empathetic when working with artists and customers.
- Able to work independently in a remote environment.
- Required Experience
- Prior experience in administrative support, customer support, operations support, music administration, or a similar role.
- Strong comfort with Google Workspace and/or Microsoft Office.
- Solid spreadsheet skills, including sorting/filtering, basic formulas, data cleanup, and organized tracking.
- Excellent written communication skills.
- Preferred / Bonus Experience
- Experience in music licensing, publishing, sync, royalties, catalog administration, or digital media.
- Familiarity with PROs, metadata, DLNs, rights management, or artist portals.
- Experience using customer support or ticketing tools.
- Experience with CMS platforms, CRMs, Jira, Click Up, Airtable, or similar systems.
- Comfort using AI tools to draft, organize, summarize, or improve support/admin workflows.
- Basic accounting, royalty, or reconciliation support experience.
- Recruitment Process
- Virtual Questionnaire
- Virtual interview
- Short practical task, likely including a sample support response and a small spreadsheet/admin exercise
StudySmarter Expert Advice🤫
We think this is how you could land Catalog & Artist Administrative Assistant in Dartford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Audiosocket. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Audiosocket before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Catalog & Artist Administrative Assistant in Dartford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Audiosocket:Your cover letter is your chance to shine! Tell us why you want to work at Audiosocket specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Audiosocket!
How to prepare for a job interview at Audiosocket
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
