At a Glance
- Tasks: Support artists and customers with music operations and administrative tasks.
- Company: Join Audiosocket, a vibrant music licensing company connecting creators and brands.
- Benefits: Flexible remote work, competitive pay, and opportunities for growth in the music industry.
- Other info: Exciting chance to learn about music licensing and work in a dynamic environment.
- Why this job: Be part of a creative team that empowers independent artists and enhances their music experience.
- Qualifications: Strong communication skills, detail-oriented, and comfortable with spreadsheets and admin tasks.
The predicted salary is between 25000 - 30000 £ per year.
About Audiosocket
Audiosocket is a music licensing company connecting creators, brands, platforms, and media companies with high-quality music from independent artists around the world. Our work spans artist relations, catalog operations, licensing, partnerships, accounting, technology, and customer support. As we continue to grow, we’re focused on building stronger systems, clearer workflows, and a better support experience for both artists and customers.
Role Summary
We’re looking for a highly organized, detail-oriented, and service-minded person to support Audiosocket’s day-to-day artist support, customer support, and music operations. This role will help manage inbound support from artists and storefront customers, while also taking on recurring music administration tasks such as PRO registrations, Direct License Notices, metadata updates, document tracking, reporting support, and other operational/admin projects. The right person will enjoy a mix of communication, spreadsheets, music data, process follow-through, and keeping details organized across multiple teams.
Key Responsibilities
- Artist & Customer Support
- Help manage incoming artist, label, and storefront customer support requests, including sorting inbound A&R emails, responding to general/templated inquiries, escalating anything requiring deeper context to the appropriate team member, and compiling any assets or CMS updates flagged through comms.
- Respond to common questions using approved templates, FAQs, and internal guidance.
- Support artists with basic account questions, onboarding steps, profile updates, document submission, and missing information follow-up.
- Support storefront customers with basic questions related to subscriptions, downloads, licenses, invoices, and account access.
- Triage and escalate technical, legal, royalty, rights, billing, sales, or creative questions to the appropriate internal owner.
- Track recurring support themes and help improve FAQs, templates, and support workflows.
- Music Operations & Catalog Administration
- Assist with PRO registrations and related metadata preparation.
- Support music delivery and ingestion workflows, including metadata preparation and delivery tracking.
- Compile and submit Direct License Notices to PROs and partners as needed.
- Help maintain accurate artist, track, rights, and metadata records across internal systems.
- Support CMS updates, metadata cleanup, and recurring catalog admin projects.
- Collect, review, and organize artist assets such as lyrics, artwork, bios, agreements, and other required materials.
- Assist with document filing, naming, tracking, and internal recordkeeping.
- Support royalty/admin workflows by helping prepare, check, or organize data and reports.
- Cross-Department Admin Support
- Provide administrative support across Operations, Catalog, Artist Relations, Accounting, Marketing, Sales, and Tech as needed.
- Pull, review, update, and organize data from spreadsheets, CMS exports, support tools, and internal systems.
- Help keep trackers, task lists, ticket queues, and recurring processes organized and current.
- Support special projects involving research, data cleanup, reporting, file organization, or workflow documentation.
Skills & Qualities We’re Looking For
- Strong written communication skills with a friendly, clear, professional tone.
- Highly organized and detail-oriented.
- Comfortable working with spreadsheets, metadata, file systems, and repetitive admin tasks.
- Able to manage multiple requests without losing track of details.
- Good judgment around when to answer, when to clarify, and when to escalate.
- Comfortable learning new systems and documenting repeatable workflows.
- Service-minded, patient, and empathetic when working with artists and customers.
- Able to work independently in a remote environment.
Required Experience
- Prior experience in administrative support, customer support, operations support, music administration, or a similar role.
- Strong comfort with Google Workspace and/or Microsoft Office.
- Solid spreadsheet skills, including sorting/filtering, basic formulas, data cleanup, and organized tracking.
- Excellent written communication skills.
Preferred / Bonus Experience
- Experience in music licensing, publishing, sync, royalties, catalog administration, or digital media.
- Familiarity with PROs, metadata, DLNs, rights management, or artist portals.
- Experience using customer support or ticketing tools.
- Experience with CMS platforms, CRMs, Jira, ClickUp, Airtable, or similar systems.
- Comfort using AI tools to draft, organize, summarize, or improve support/admin workflows.
- Basic accounting, royalty, or reconciliation support experience.
Recruitment Process
- Virtual Questionnaire
- Virtual interview
- Short practical task, likely including a sample support response and a small spreadsheet/admin exercise
Catalog & Artist Administrative Assistant employer: Audiosocket
At Audiosocket, we pride ourselves on being an exceptional employer that values creativity and collaboration in the heart of the music licensing industry. Our supportive work culture fosters professional growth through diverse opportunities in artist relations and operations, while our commitment to employee well-being is reflected in our flexible remote work environment. Join us to be part of a passionate team dedicated to connecting independent artists with global brands, all while enjoying the unique advantage of working in a vibrant and dynamic sector.
StudySmarter Expert Advice🤫
We think this is how you could land Catalog & Artist Administrative Assistant
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Audiosocket value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Audiosocket a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Audiosocket!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Audiosocket.
We think you need these skills to ace Catalog & Artist Administrative Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Audiosocket!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Audiosocket
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
