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- Tasks: Lead IT services and digital process development in a dynamic healthcare environment.
- Company: Audiological Science Ltd focuses on hearing assessment and aids, serving both private and NHS sectors.
- Benefits: Enjoy a hybrid work model with opportunities for professional growth and impactful contributions.
- Why this job: Make a real difference in healthcare delivery while working with innovative technology solutions.
- Qualifications: Experience in digital process improvement and project management, ideally within healthcare settings.
- Other info: Join a growing team of 95, with a chance to shape the future of IT in healthcare.
The predicted salary is between 104000 - 146000 ÂŁ per year.
Direct message the job poster from Audiological Science Ltd
HR Professional | HR Generalist | HR Manager | HR Senior Advisor | HRBP
Head of IT and Digital Process Development
Reports into: CFO
Audiological Science Limited London, Hybrid
Audiological Science Limited (ASL) specialises in the assessment of hearing and provision of hearing aids within the Private and NHS sectors. It currently operates a team of 95 staff , mostly based in the UK with some functions based in India. Following two years of strong growth and new investment from private equity funds, we have an exciting opportunity for a self-motivated IT professional who can grow with us as we move to the next level.
The position will be hybrid with some weekly attendance required in the office (Finchley), or other sites, as necessary to be effective. This role is hands-on requiring both a strategic and detailed approach and will suit a candidate seeking a role that predominantly focuses upon digital process development.
The successful candidate will help develop the IT structure alongside the delivery of the practical aspects of IT in conjunction with our external support specialists. Specifically, this role will be responsible for the integration of the key systems that are used, which currently include HubSpot and AuditData. You will need the professionalism and gravitas to work effectively with the management team whilst demonstrating the strong teamwork ethic necessary to developing and delivering practical, technical solutions to business challenges.
Key ingredients for success are the ability to adeptly understand the business operations and to combine this with technical knowledge to ensure the business has an effective, secure and efficient IT environment.
This is a unique opportunity to make a meaningful impact on clinicians, patients, and the future of healthcare delivery.
Key Responsibilities
• To manage all IT aspects of the business
• Digital Process Development: Map, review, and continuously improve internal digital workflows-focusing on efficiency, user experience, and data integrity across all touchpoints (including scheduling, patient records, communication, and reporting).
• MSP Collaboration: Liaise regularly with our Managed Service Provider (MSP) to ensure the technology platform meets our day-to-day operational needs, promptly address issues, and coordinate upgrades or changes as needed.
• Technology Implementation: Identify, evaluate, and implement appropriate digital solutions (off-the-shelf or bespoke) that align with our business needs and NHS requirements.
• Stakeholder Engagement: Work closely with our clinical, administrative, and operational teams to understand their pain points and opportunities for improvement. Engage with NHS partners and patients to capture requirements and feedback.
• Project Management: Oversee digital projects from conception to launch, including requirements gathering, user journey design, vendor management, user acceptance testing, training, and roll-out.
• Process Automation: Explore and deploy automation tools (e.g., RPA, workflow automation) to reduce manual tasks, improve accuracy, and support scalability.
• Compliance and Security: Ensure all digital systems and processes meet NHS standards for data protection, confidentiality, and cyber security; maintain up-to-date knowledge of relevant regulations (e.g., GDPR, NHS Digital guidelines).
• Provide wider customer touch point management – physical mail/texts/phones
• Continuous Improvement: Establish KPIs to measure impact and success; run regular retrospectives and gather user feedback to drive ongoing enhancements.
• Budget and cost management.
Skills & Experience
• Significant experience in digital process improvement, product management, or similar roles—ideally in a healthcare or NHS setting.
• Track record of delivering technology projects from design to adoption, with tangible impacts on efficiency, accuracy, and service user satisfaction.
• Strong knowledge of digital tools and platforms relevant to small business operations (e.g., CRM, EHR, workflow automation, secure communications).
• Excellent stakeholder engagement and communication skills-capable of translating technical concepts for non-technical audiences, and vice versa.
• Ability to manage multiple projects and priorities, working both independently and collaboratively.
• Analytical mindset, with a user-centred approach and strong attention to detail.
• Comfortable working in a fast-paced, evolving environment where flexibility and initiative are valued.
• Experience working with external technology partners or MSPs is highly desirable.
Desirable Experience and Skills
• Experience with NHS Digital systems, interoperability standards, or NHS procurement processes.
• Knowledge of medical terminology or clinical workflows.
• Hands-on experience with process mapping tools, automation software, or low-code/no-code platforms.
• Background in training or change management for new technology rollouts.
Seniority level
-
Seniority level
Director
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology, Strategy/Planning, and Management
-
Industries
Medical Equipment Manufacturing, Hospitals and Health Care, and Health and Human Services
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Head of IT Services (London) employer: Audiological Science Ltd
Contact Detail:
Audiological Science Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Services (London)
✨Tip Number 1
Familiarise yourself with the specific digital tools and platforms mentioned in the job description, such as HubSpot and AuditData. Understanding how these systems work will not only help you during interviews but also demonstrate your proactive approach to the role.
✨Tip Number 2
Engage with current trends in healthcare IT and digital process development. Being knowledgeable about recent advancements and challenges in the sector can give you an edge in discussions with the management team and show your commitment to continuous improvement.
✨Tip Number 3
Network with professionals in the healthcare IT field, especially those who have experience with NHS systems. This can provide you with valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Prepare to discuss your experience with stakeholder engagement and project management in detail. Be ready to share specific examples of how you've successfully managed technology projects and improved digital workflows in previous roles.
We think you need these skills to ace Head of IT Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in digital process improvement and IT management, particularly in healthcare settings. Use specific examples that demonstrate your ability to deliver technology projects and improve efficiency.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, such as stakeholder engagement and project management.
Showcase Relevant Skills: Emphasise your knowledge of digital tools and platforms, as well as your experience with compliance and security standards like GDPR. Highlight any hands-on experience with process mapping or automation tools that could benefit the role.
Prepare for Potential Questions: Anticipate questions related to your experience with NHS systems and your approach to managing multiple projects. Be ready to discuss specific challenges you've faced in previous roles and how you overcame them.
How to prepare for a job interview at Audiological Science Ltd
✨Understand the Company and Its Needs
Before your interview, take the time to research Audiological Science Limited. Understand their services, especially in hearing assessment and aids, and think about how your IT skills can enhance their operations. This will help you tailor your responses to show how you can meet their specific needs.
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with digital process improvement and technology implementation. Highlight any relevant projects you've managed, particularly in healthcare settings, and be ready to explain how you ensured compliance with regulations like GDPR and NHS Digital guidelines.
✨Demonstrate Stakeholder Engagement Skills
Since this role involves working closely with various teams, be ready to share examples of how you've successfully engaged stakeholders in previous roles. Discuss how you translated technical concepts for non-technical audiences and gathered feedback to improve processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and project management skills. Prepare scenarios where you had to manage multiple priorities or implement a new technology solution. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
