Head of ICT and Digital Services

Direct message the job poster from Audiological Science Ltd HR Professional | HR Generalist | HR Manager | HR Senior Advisor | HRBP Head of IT and Digital Process Development Audiological Science Limited London, Hybrid Audiological Science Limited (ASL) specialises in the assessment of hearing and provision of hearing aids within the Private and NHS sectors. Following two years of strong growth and new investment from private equity funds, we have an exciting opportunity for a self-motivated IT professional who can grow with us as we move to the next level. The position will be hybrid with some weekly attendance required in the office (Finchley), or other sites, as necessary to be effective. This role is hands-on requiring both a strategic and detailed approach and will suit a candidate seeking a role that predominantly focuses upon digital process development. The successful candidate will help develop the IT structure alongside the delivery of the practical aspects of IT in conjunction with our external support specialists. You will need the professionalism and gravitas to work effectively with the management team whilst demonstrating the strong teamwork ethic necessary to developing and delivering practical, technical solutions to business challenges. Key ingredients for success are the ability to adeptly understand the business operations and to combine this with technical knowledge to ensure the business has an effective, secure and efficient IT environment. To manage all IT aspects of the business • Digital Process Development: Map, review, and continuously improve internal digital workflows-focusing on efficiency, user experience, and data integrity across all touchpoints (including scheduling, patient records, communication, and reporting). • Liaise regularly with our Managed Service Provider (MSP) to ensure the technology platform meets our day-to-day operational needs, promptly address issues, and coordinate upgrades or changes as needed. • Technology Implementation: Identify, evaluate, and implement appropriate digital solutions (off-the-shelf or bespoke) that align with our business needs and NHS requirements. • Project Management: Oversee digital projects from conception to launch, including requirements gathering, user journey design, vendor management, user acceptance testing, training, and roll-out. • RPA, workflow automation) to reduce manual tasks, improve accuracy, and support scalability. • Compliance and Security: Ensure all digital systems and processes meet NHS standards for data protection, confidentiality, and cyber security; GDPR, NHS Digital guidelines). • Provide wider customer touch point management – physical mail/texts/phones • Budget and cost management. Significant experience in digital process improvement, product management, or similar roles—ideally in a healthcare or NHS setting. • Track record of delivering technology projects from design to adoption, with tangible impacts on efficiency, accuracy, and service user satisfaction. • Strong knowledge of digital tools and platforms relevant to small business operations (e.g., CRM, EHR, workflow automation, secure communications). • Ability to manage multiple projects and priorities, working both independently and collaboratively. • Experience with NHS Digital systems, interoperability standards, or NHS procurement processes. • Knowledge of medical terminology or clinical workflows. • Hands-on experience with process mapping tools, automation software, or low-code/no-code platforms. • Background in training or change management for new technology rollouts. Employment type Full-time Job function Information Technology, Strategy/Planning, and Management Industries Medical Equipment Manufacturing, Hospitals and Health Care, and Health and Human Services Sign in to set job alerts for “Head of Information Technology Services” roles. Director of Information Technology and Transformation Associate Director IT Infrastructure (EMEA) Head of Information Governance and Assurance (DPO) Head of Information Governance and Deputy DPO Head of Product & Technology, Fintech Company, Athens Head of PMO – Managed Services. Microsoft IT MSP. Hybrid Head of Marketing Technology (Based in Dubai) Head of PMO – Managed Services. Microsoft IT MSP. Hybrid Head of Accounting Technology – Vice President Head of Risk and Controls (Bangkok based, relocation support provided) Senior Director, Head of IT Service Delivery Head of Information Technology Operations Director of Information Systems & Support Senior Vice President – Technology (International Technology Lead) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #