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- Tasks: Lead a team of Customer Service Representatives and ensure top-notch patient communication.
- Company: Join Audiological Science Ltd, a leader in audiology services dedicated to improving lives.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for growth.
- Why this job: Be part of a dynamic team focused on delivering excellent patient experiences in a supportive environment.
- Qualifications: Prior leadership experience in customer service and strong digital skills are essential.
- Other info: This role offers training on tools like HubSpot and a chance to make a real impact.
The predicted salary is between 28800 - 42000 £ per year.
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HR Professional | HR Generalist | HR Manager | HR Senior Advisor | HRBP
Job Title: Customer Service Team Leader
Location: Remote with occasional office presence when required
Salary: Competitive, dependent on experience
About the Company
Audiological Science Ltd is a leading provider of audiology services, committed to enhancing the quality of life for our patients. We provide expert care across both private and NHS sectors, offering professional, patient-centred solutions using the latest hearing technologies.
About the Role
We are looking for a proactive and organised Customer Service Team Leader to support a team of Customer Service Representatives based. In this role, you will work closely with the Customer Service Manager to ensure smooth day-to-day operations, maintain excellent patient communication, and uphold service quality across all platforms. This role is ideal for someone with experience in customer service coordination or team support, who thrives in a fast-paced environment and is confident working with digital tools and systems.
Responsibilities
- Coordinate and support the daily activities of Customer Service Representatives.
- Work closely with the Customer Service Manager to maintain service standards and team performance.
- Oversee patient communication processes, including appointment confirmations, reminders, and follow-ups.
- Help with onboarding and training new team members.
- Monitor inboxes and call queues to ensure timely and professional responses.
- Assist in resolving patient queries and concerns with empathy and efficiency.
- Generate service reports using CRM tools and help track performance data.
- Support the smooth running of systems such as HubSpot, live chat, and other service platforms.
Qualifications
- Prior team leadership experience in a customer service setting.
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Comfortable using digital platforms such as CRM systems, live chat, or booking tools.
- A proactive, detail-oriented approach and willingness to learn.
Preferred Skills
- Experience in a remote or distributed team environment.
- Familiarity with tools like HubSpot, Auditdata, or similar systems (training provided).
- Confidence in problem-solving and supporting process improvement.
Pay Range and Compensation Package
- Competitive base salary, dependent on experience.
- Opportunities for learning, development, and progression.
- UK-based remote role with occasional office presence if required.
Join Audiological Science Ltd and be part of a team that’s committed to delivering excellent patient experiences. If you’re organised, reliable, and customer-focused, we’d love to hear from you.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service, Health Care Provider, and Administrative
-
Industries
Medical Equipment Manufacturing, Health and Human Services, and Hospitals and Health Care
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Customer Service Team Lead employer: Audiological Science Ltd
Contact Detail:
Audiological Science Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends in customer service, especially in the healthcare sector. Understanding how audiology services operate and the specific needs of patients can give you an edge during discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team or improved service quality in previous roles. Be ready to discuss these experiences in detail during any interviews.
✨Tip Number 3
Since this role involves using digital tools like HubSpot, brush up on your knowledge of CRM systems. If you have experience with similar platforms, be sure to highlight that in conversations with the hiring team.
✨Tip Number 4
Prepare thoughtful questions about the company's approach to patient care and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
We think you need these skills to ace Customer Service Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to coordinate and support a team, as well as your proficiency with digital tools.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your experience with patient communication and service quality.
Showcase Relevant Skills: Emphasise your organisational and multitasking abilities in your application. Highlight any experience you have with CRM systems or similar digital platforms, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Audiological Science Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team in the past, focusing on your communication and organisational skills.
✨Familiarise Yourself with Digital Tools
Since the role involves using CRM systems and other digital platforms, make sure you are comfortable discussing your experience with tools like HubSpot or similar systems. Highlight any relevant training or certifications you may have.
✨Emphasise Empathy in Patient Communication
Given the patient-centred nature of the role, be ready to discuss how you handle patient queries with empathy and efficiency. Share specific instances where you resolved issues while maintaining a positive experience for the patient.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage a team in a fast-paced environment. Think of examples where you had to coordinate activities or resolve conflicts within your team.
