At a Glance
- Tasks: Drive business growth by managing customer accounts and enhancing meeting productivity.
- Company: Join a leading voice communications provider with a focus on innovation.
- Benefits: Flexible remote work, career growth opportunities, and a collaborative environment.
- Other info: Dynamic role with opportunities to work with top-tier clients and cutting-edge technology.
- Why this job: Be a trusted advisor and make a real impact in transforming workplaces.
- Qualifications: 3-4 years of SaaS CSM experience and strong relationship-building skills.
The predicted salary is between 49500 - 60500 £ per year.
United Kingdom - Meeting Insights Customer Success Manager
Location
Remote Work, United Kingdom
Audio Codes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience.
Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide.
As of today, 50 of Fortune 100 enterprises use Audio Codes technology.
At Audio Codes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table.
After all, they are our most valuable assets.
The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team.
At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development.
We offer a flexible and collaborative work environment, along with career growth opportunities.
Job Description
The CSM will primarily be responsible for the business growth and selling of the Audio Codes Meeting Insights solution.
Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity.
Leveraging Audio Codes' vast voice expertise and state-of-the-art Voice.
AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls.
The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals.
Responsibilities
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Manage a portfolio of accounts with a focus on renewals and upsells conversations.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in Audio Codes, collaborating with our Product, Development, Marketing and Sales teams.
- Protect existing revenue streams, identify opportunities and risks.
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Qualifications
- 3-4 years Saa S CSM experience.
- Excellent presentation, communication, and organizational skills.
- An ability to connect and build strong relationships with customers’ key stakeholders.
- Consultative and problem-solving skills.
- Experience in accurately forecasting and hitting revenue targets
- Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, One Note).
- Experience working with Salesforce & Web-based technologies - advantage.
- Self-motivated, organized, and entrepreneurial leader.
- Full command of the English language.
- Fluent in one or more European languages – advantage.
Thank you for your job application! If you’re a good fit for the position, we’ll be in touch.
#J-18808-Ljbffr
United Kingdom - Meeting Insights Customer Success Manager employer: AudioCodes
AudioCodes is an exceptional employer that prioritises customer success and employee growth, making it an ideal place for a Customer Success Manager in the dynamic field of Voice AI. With a strong focus on innovation and collaboration, employees benefit from a supportive work culture that encourages professional development and offers opportunities to engage with leading technologies. Located in a vibrant industry landscape, AudioCodes provides a unique chance to work with top-tier clients while fostering long-term partnerships that drive meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land United Kingdom - Meeting Insights Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at AudioCodes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like AudioCodes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace United Kingdom - Meeting Insights Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to AudioCodes:Your cover letter is your chance to shine! Tell us why you want to work at AudioCodes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at AudioCodes!
How to prepare for a job interview at AudioCodes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
