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For Companies At a Glance
- Tasks: Drive business growth by managing customer accounts and enhancing their meeting productivity.
- Company: Join a leading voice communications provider with a focus on innovation and collaboration.
- Benefits: Flexible remote work, career growth opportunities, and a supportive team environment.
- Why this job: Be a trusted advisor and make a real impact in transforming workplace communication.
- Qualifications: 3-4 years of SaaS CSM experience and strong relationship-building skills.
- Other info: Dynamic role with opportunities to collaborate across teams and drive change.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote Work, United Kingdom
AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology.
At AudioCodes, we recognise that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities.
The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting Insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals.
Responsibilities:
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Manage a portfolio of accounts with a focus on renewals and upsell conversations.
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams.
- Protect existing revenue streams, identify opportunities and risks.
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Qualifications:
- 3-4 years SaaS CSM experience.
- Excellent presentation, communication, and organizational skills.
- An ability to connect and build strong relationships with customers’ key stakeholders.
- Consultative and problem-solving skills.
- Experience in accurately forecasting and hitting revenue targets.
- Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote).
- Experience working with Salesforce & Web-based technologies - advantage.
- Self-motivated, organized, and entrepreneurial leader.
- Full command of the English language.
- Fluent in one or more European languages – advantage.
Meeting Insights Customer Success Manager employer: AudioCodes
Contact Detail:
AudioCodes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting Insights Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through mutual connections. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially the Meeting Insights solution. Show them you’re not just another candidate but someone who genuinely understands their business.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows you're keen and professional, which is always a plus.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us at AudioCodes.
We think you need these skills to ace Meeting Insights Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Meeting Insights Customer Success Manager role. Highlight your SaaS experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with AudioCodes' mission. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive business growth and build relationships. Numbers speak volumes, so if you've hit revenue targets or improved customer satisfaction, let us know!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at AudioCodes
✨Know Your Product Inside Out
Before the interview, make sure you understand AudioCodes' Meeting Insights solution thoroughly. Familiarise yourself with its features, benefits, and how it stands out in the market. This will help you demonstrate your genuine interest and ability to sell the product effectively.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed accounts or built rapport with clients. Highlight your consultative approach and how you've helped customers achieve their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific scenarios where you've had to navigate difficult conversations or turn around a struggling account. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Data-Driven Decision Making
Since the role involves meeting KPIs through data analysis, be ready to discuss how you've used data to inform your strategies in previous roles. Bring examples of how you've forecasted revenue or improved customer satisfaction using metrics, as this will show your analytical capabilities.
