At a Glance
- Tasks: Drive business growth by managing customer accounts and enhancing their meeting productivity.
- Company: Join a leading voice communications company with a focus on innovation and collaboration.
- Benefits: Enjoy remote work flexibility, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to work with top-tier clients and cutting-edge technology.
- Why this job: Be a trusted advisor and make a real impact in transforming workplace communication.
- Qualifications: 3-4 years of SaaS CSM experience and strong relationship-building skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote Work, United Kingdom
AudioCodes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience. Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide. As of today, 50 of Fortune 100 enterprises use AudioCodes technology.
At AudioCodes, we recognise that our strength as a company comes from the unique talents that each of our employees brings to the table. After all, they are our most valuable assets. The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team. At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development. We offer a flexible and collaborative work environment, along with career growth opportunities.
The CSM will primarily be responsible for the business growth and selling of the AudioCodes Meeting Insights solution. Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity. Leveraging AudioCodes' vast voice expertise and state-of-the-art Voice.AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals.
Responsibilities:
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Manage a portfolio of accounts with a focus on renewals and upsells conversations.
- Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams.
- Protect existing revenue streams, identify opportunities and risks.
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Qualifications:
- 3-4 years SaaS CSM experience.
- Excellent presentation, communication, and organizational skills.
- An ability to connect and build strong relationships with customers’ key stakeholders.
- Consultative and problem-solving skills.
- Experience in accurately forecasting and hitting revenue targets.
- Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, OneNote).
- Experience working with Salesforce & Web-based technologies - advantage.
- Self-motivated, organized, and entrepreneurial leader.
- Full command of the English language.
- Fluent in one or more European languages – advantage.
Thank you for your job application! If you’re a good fit for the position, we’ll be in touch.
United Kingdom - Meeting Insights Customer Success Manager employer: AudioCodes Limited
AudioCodes Limited is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong focus on employee growth, you will have access to extensive training and development opportunities while working alongside industry leaders in the heart of the UK. The company fosters a culture of trust and support, making it an ideal place for those looking to make a meaningful impact in the cloud and voice solutions sector.
StudySmarter Expert Advice🤫
We think this is how you could land United Kingdom - Meeting Insights Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at AudioCodes on LinkedIn and ask about their experiences. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Meeting Insights and its impact on businesses. Show us you understand how our solutions can drive productivity and make a difference in the workplace.
✨Tip Number 3
Practice your presentation skills! As a Customer Success Manager, you'll need to communicate effectively. Try presenting to friends or family to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the team!
We think you need these skills to ace United Kingdom - Meeting Insights Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Meeting Insights Customer Success Manager role. Highlight your SaaS experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at AudioCodes. Be genuine and let your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to drive business growth and build relationships. Numbers speak volumes, so if you've hit revenue targets or improved customer satisfaction, let us know!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. Good luck!
How to prepare for a job interview at AudioCodes Limited
✨Know Your Product Inside Out
Before the interview, make sure you understand AudioCodes' Meeting Insights solution thoroughly. Familiarise yourself with its features, benefits, and how it can help businesses improve productivity. This knowledge will allow you to speak confidently about the product and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
As a Customer Success Manager, building strong relationships is key. Prepare examples from your past experiences where you've successfully managed accounts or built rapport with clients. Highlight your consultative approach and problem-solving skills to show how you can be a trusted advisor for customers.
✨Prepare for Data-Driven Discussions
Since the role involves meeting KPIs through data analysis, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've forecasted revenue or improved customer satisfaction using metrics. This will showcase your analytical skills and ability to meet business goals.
✨Practice Your Presentation Skills
Excellent communication is crucial for this position. Consider preparing a short presentation on a relevant topic related to Meeting Insights or customer success strategies. This will not only demonstrate your presentation skills but also your ability to convey complex information clearly and effectively.
