At a Glance
- Tasks: Drive business growth by managing customer accounts and enhancing their meeting productivity.
- Company: Join a leading voice communications company with a focus on innovation and collaboration.
- Benefits: Flexible remote work, career growth opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities to work with top-tier clients and cutting-edge technology.
- Why this job: Be a trusted advisor and make a real impact in transforming workplace communication.
- Qualifications: 3-4 years of SaaS CSM experience and strong relationship-building skills.
The predicted salary is between 49500 - 60500 £ per year.
United Kingdom - Meeting Insights Customer Success Manager
Location
Remote Work, United Kingdom
Audio Codes (NASDAQ, TASE: AUDC) is a leading provider of advanced voice communications productivity solutions & services, for the digital workplace and customer experience.
Our innovative products, solutions and services are used by large multinational enterprises and leading tier-one operators worldwide.
As of today, 50 of Fortune 100 enterprises use Audio Codes technology.
At Audio Codes, we recognize that our strength as a company comes from the unique talents that each of our employees brings to the table.
After all, they are our most valuable assets.
The only way to keep ahead of the curve and successfully meet the challenges of the 21st century is to invest heavily in our team.
At the same time, through carefully tailored guidance and nurturing, we encourage each employee to continually strive for professional excellence, achievement, and real personal development.
We offer a flexible and collaborative work environment, along with career growth opportunities.
Job Description
The CSM will primarily be responsible for the business growth and selling of the Audio Codes Meeting Insights solution.
Meeting insights delivers a complete meeting solution that ensures that conference calls and meetings always deliver maximum productivity.
Leveraging Audio Codes' vast voice expertise and state-of-the-art Voice.
AI technology, Meeting Insights easily captures and organizes all meeting-generated content from team collaboration and training sessions to sales and recruitment calls.
The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals.
Responsibilities
- Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
- Manage a portfolio of accounts with a focus on renewals and upsells conversations.
Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
- Become a trusted advisor and ambassador of change in our customers’ workplace.
- Become the customer advocate in Audio Codes, collaborating with our Product, Development, Marketing and Sales teams.
- Protect existing revenue streams, identify opportunities and risks.
- Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
- Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
Qualifications
- 3-4 years Saa S CSM experience.
- Excellent presentation, communication, and organizational skills.
- An ability to connect and build strong relationships with customers’ key stakeholders.
- Consultative and problem-solving skills.
- Experience in accurately forecasting and hitting revenue targets
- Strong knowledge of Microsoft Office Applications & Tools (Excel, PPT, One Note).
- Experience working with Salesforce & Web-based technologies - advantage.
- Self-motivated, organized, and entrepreneurial leader.
- Full command of the English language.
- Fluent in one or more European languages – advantage.
Thank you for your job application! If you’re a good fit for the position, we’ll be in touch.
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United Kingdom - Meeting Insights Customer Success Manager employer: AudioCodes Limited
As a leading technology firm in the UK, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Our employees benefit from comprehensive training programs, ample opportunities for professional growth, and a supportive environment that values their contributions. Join us to be part of a forward-thinking team that is dedicated to enhancing the future of communication technology.
