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For Companies At a Glance
- Tasks: Diagnose and repair audio products while ensuring top-notch quality assurance.
- Company: Join a leading audio manufacturer with a focus on innovation and teamwork.
- Benefits: Enjoy a competitive salary, generous product discounts, and free parking.
- Why this job: Be part of a dynamic team delivering exceptional service and support in the audio industry.
- Qualifications: Experience in audio equipment repair and strong problem-solving skills are essential.
- Other info: Full-time role with opportunities for growth and development in a vibrant environment.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for someone to join our Service department based in Leeds. Joining our Service Department, you\’ll play a crucial role in delivering top-tier service and specialist product support to colleagues an audio manufacturer and associated brands. Your key responsibilities include diagnosing and repairing products and testing / updating stock for quality assurance. Your attention to detail and proactive mindset are essential in providing quality service and support for an outstanding customer experience.
Key Responsibilities
- Inspect, diagnose and repair product faults for products within and outside their warranty period, and the company’s products from stock transfers.
- Repair products to component level, where appropriate, using available schematics and service manuals, or coordinating with suppliers where information isn’t readily provided.
- Provide feedback to suppliers on recurring issues where a rolling change in production could prevent further issues in the future.
- Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals.
- Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator.
- Test products to full factory specifications and ensure all features are working as expected, to agreed levels of standard and compliance after repair.
- Provide regular updates to Service Coordinator on Product Repairs, with a full report upon completion of inspection and service to facilitate the smooth processing of approving costs and returning goods to customer.
- Provide part identification support to stakeholders as required.
- Liaise with Product / Brand Management or, where needed, the supplier, to obtain further technical information on a product for repair / support where required.
- Undertake production work for new sales stock where the BOM requires soldering or programming, or has other skilled requirements.
- Perform Quality Assurance on Stock as requested by the Service Manager or Product / Brand Managers, to verify / determine possible faults or batch issues, providing written reports / documentation of the results.
- Perform Firmware updates on Stock as requested by the Service Manager or Product / Brand Managers.
- Assist the Service Coordinator with regular Service Parts stock counts to ensure stocking levels are accurate and sufficient.
- Assist the Service Coordinator with regular Service Centre stock counts to ensure on-hand stock levels are accurate and items can be returned to saleable stock as quickly as possible.
- Maintain a clean and safe working environment at all times.
Knowledge, Skills & Experience Required
Essential
- Audio Equipment Repair experience and / or qualification in Electronic & Electrical Engineering, Audio Engineering or equivalent.
- Experience in using and understanding of digital and analogue audio products
- Good IT skills, including knowledge of spreadsheets and / or databases
- Ability to learn new technologies and software quickly
- Excellent communicator with a high level of interpersonal skills
- Strong customer focus and commitment to providing an outstanding customer experience
- Ability to prioritise multiple tasks, working under pressure to meet deadlines and customer needs
- High level analytical & problem-solving skills
- Understanding of technical schematics and manuals
- Organised & methodical with excellent attention to detail
- Self-motivated with the ability to work as part of a team
Desirable
- Existing knowledge & understanding of Audio products & various distributed brands
- Experience of controlled environment testing & measurement of products
Job Details
Full time IN THE SERVICE DEPARTMENT – 35 hours per week, Monday to Friday
Competitive salary
Generous discount on products
Sick Pay scheme
Free Parking
#J-18808-Ljbffr
Audio Service Engineer employer: Audio Visual Recruitment Ltd
Contact Detail:
Audio Visual Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Service Engineer
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about delivering top-tier service. Research their audio products and think about how your skills can enhance their customer experience.
✨Tip Number 2
Practice your troubleshooting skills! We want to see how you diagnose and repair issues on the spot. Consider setting up mock scenarios where you can demonstrate your problem-solving abilities with audio equipment. This will help you stand out as a proactive candidate.
✨Tip Number 3
Don’t forget to showcase your communication skills. We’re looking for someone who can liaise effectively with both customers and suppliers. Prepare examples of how you’ve successfully communicated technical information in the past, especially in high-pressure situations.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team. Make sure to attach all relevant documents and highlight your audio repair experience in your application.
We think you need these skills to ace Audio Service Engineer
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in an Audio Service Engineer and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Relevant Experience: When writing your application, highlight any experience you have with audio equipment repair or relevant qualifications. We want to see how your background aligns with the key responsibilities listed in the job description, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the position.
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Audio Visual Recruitment Ltd
✨Know Your Audio Gear
Make sure you brush up on your knowledge of audio equipment and the specific products the company deals with. Familiarise yourself with common issues and repairs, as well as any recent developments in audio technology. This will show that you're genuinely interested and prepared.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and repaired audio equipment in the past. Be ready to discuss your thought process and the steps you took to resolve issues. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since you'll be liaising with various teams, practice explaining technical concepts in simple terms. Good communication is key, so think about how you can convey complex information effectively. This will highlight your interpersonal skills and customer focus.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's service processes or the types of products you'll be working with. This shows your enthusiasm for the role and helps you understand if the company is the right fit for you.
